Administrator- Reception Team

5 months ago

Exeter, United Kingdom Barnfield Hill Surgery Full time

To meet and greet patients over the telephone or in person. Be an effective communicator with patients, members of the community primary care team, secondary care and other associated healthcare agencies. Liaise with district nurses, midwives and other professionals within the community teams, on behalf of patients Maximise and support the efficiency of the reception service provided to patients and any other visitors to the Practice Play an active role in the co-ordination, and supporting patient surveys Offer solutions and actively listen to patients to resolve issues. Deal with complex and sensitive issues with compassion and care, adhering to any applicable Data Protection legislation.

Receive specimens for laboratory analysis from patients and advise patients of their test results on request Arrange patient transport as directed Be a customer service champion, supporting patients Operations Take telephone requests for appointments, visits and telephone consultations Assist and direct patients in accessing a healthcare professional using sign posting to the most appropriate appointments using in-house triage guidance. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Book appointments ensuring sufficient information is recorded to ensure retrieval and accurate notes and use of the medical record.

Monitor flow of patients into consulting and treatment rooms Maintain and monitor the practice appointments system, adding clinics and amending slots as directed Collate patient data as directed Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Prescriptions Receive requests for repeat prescriptions from patients, pharmacy and care home staff, and process these in a timely and accurate manner and distribute signed prescriptions on request Dealing with prescription enquiries that other members of staff are unable to answer from patients and local pharmacists Identifying and suggesting ways of how to improve the repeat prescription process. Pathology; Follow up patients with abnormal test results, as instructed by the GP. Patient Registrations Adhere to Practice arrangements and formal requirements to register new patients and those seeking temporary cover and ensure procedures are completed.

Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to Support with deductions and ensure that patient records are collected in a timely manner Online Services Support patients in accessing online services for prescription requests and accessing medical records Facilities Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter. Keep the reception well-stocked with stationery and other supplies Ordering: this may be stationery and office supplies, consumables or medical/clinical supplies ordered under the supervision of one of the Nursing staff Transfer telephones to and from the out of hours service as necessary Maintain a thorough knowledge of all Practice procedures and work in accordance of written protocols Open and Close down procedures - ensure building security
- have a thorough knowledge of doors/ windows/ alarm. Other Tasks Undertake a variety of tasks to assist in the smooth running of the practice, contacting patients as requested by managers and clinical staff when required. Responding to alerts.

To maintain a thorough knowledge of all Practice procedures and work in accordance of written protocols Contribute to the development and improvement of services to patients To assist your colleagues in learning new procedures and offering support across the team when required. To act as a mentor and/or buddy for new team members and apprentices within the team. Assisting the Practice Support Manager with induction and training. Open, distribute and dispatch incoming mail to the relevant recipient Accept and action messages for Clinicians using EMIS web task system as appropriate.

Advise patients of appropriate charges for private services, accept payment and issue receipts. Confidentiality The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and the business. The postholder will have access to confidential information relating to patients and their carers, practice staff, other healthcare workers and the business of the practice. Any breach of confidentiality will be regarded as gross misconduct according to the Staff Handbook.

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