![Storm Xccessories Ltd.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Administrator
3 weeks ago
**Do you understand the importance of Customer Service?**
Storm Xccessories Ltd. has a fantastic opportunity for a Customer Service Administrator to join our team.
Storm Xccessories Ltd, is one of the fastest growing 4x4, Van, Pickup and Car accessory suppliers in the UK and Ireland. We pride ourselves in working as a team. Every member of our team has a vital role to play, and we value their contributions.
**What will you be doing**:
The main aim of this role is to ensure excellent customer service and satisfaction, resulting in positive customer feedback and return custom.
Your roll will also include offering the Accounts department administrative assistance.
**Duties**:
- Monitoring, responding, and resolving customer queries on Social Media.
- Monitoring and responding to customer reviews across various platforms.
- Calling customers when they request a call back service, to answer their queries and resolve any issues.
- Ensure that all communications with customers are conducted in a professional and courteous manner.
- Offering alternative solutions where appropriate, with the objective of ensuring customer satisfaction.
- Dealing with transport companies to track deliveries, lost items and where appropriate, to complete claims.
- Any other Customer service related tasks.
- Answering and directing calls to the relevant departments.
- Assisting our Accounts Department with the imputing of data into our accounts system.
- Other ad hoc tasks as requested by your Line Manager.
**Essential Criteria**:
- Previous experience of working in a customer service or retail environment.
- Strong communication skills, both written and verbal.
- Strong attention to detail and aiming for excellence in delivery.
- Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking.
- Good working knowledge of Microsoft Office with the ability to adapt quickly to new systems.
- Confident in raising queries in order to optimise a good quality of service to our customers.
- Ability to be flexible with work duties.
**Desirable Criteria**:
- Previous knowledge of the 4x4, Van, Pickup and Car market is desirable but not essential.
- Working experience of Ebay and Amazon is desirable but not essential.
- Working knowledge of an accounts package
**We offer you**:
- Competitive wages
- Free Gym Membership
- Free car Parking
- Company Uniform
- 28 days annual leave
- Your Birthday off
- £500 Loyalty Bonus
- Employee Engagement events
- Pension scheme
- Staff discounts
**Salary**: Up to £24,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Gym membership
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Application deadline: 31/03/2024
Reference ID: CSA_Q1_2024
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