Customer Service Advisor

2 months ago


Maghera, United Kingdom MYM Recruitment Full time

MYM Recruitment are delighted to be working with our new client, who is fast becoming one of the leading suppliers in their field throughout the UK and Ireland. Due to a continued level of demand, they are looking for highly motivated well-driven **Customer Service Advisors **to join their team.

**Main responsibilities**:

- Monitoring, responding, and resolving customer queries on Social Media.
- Monitoring and responding to customer reviews across various platforms.
- Calling customers when they request a call back service to answer their queries and resolve any issues.
- Ensure that all communications with customers are conducted in a professional and courteous manner.
- Offering alternative solutions where appropriate, with the objective of ensuring customer satisfaction.
- Dealing with transport companies to track deliveries and lost items and where appropriate, to complete claims.
- Any other Customer service related tasks.
- Answering and directing calls to the relevant departments.
- Other ad hoc tasks as requested by your Line Manager.

**Essential Criteria**:

- Previous experience of working in a customer service or retail environment.
- Strong communication skills, both written and verbal.
- Strong attention to detail and aiming for excellence in delivery.
- Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking.
- Good working knowledge of Microsoft Office with the ability to adapt quickly to new systems.
- Confident in raising queries in order to optimise a good quality of service to our customers.
- Ability to be flexible with work duties and hours as required by the team and business.
- Previous knowledge of the 4x4, Van and Pickup market is desirable but not essential.
- Working experience of Ebay and Amazon is desirable but not essential.

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

**Benefits**:

- Canteen
- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: JO5121



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