Booking & Request List Scheduler, Corporate

6 months ago


Hemel Hempstead, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full time

The successful applicant will provide an efficient and comprehensive administrative service including being responsible for: Providing a professional, efficient and effective Outpatient booking service adhering to National & local timeframes. Developing and maintaining professional working relationship with the Outpatient Bookings and Call Centre and reception teams, E-Referrals Manager, Clinic Build team, and the Operational and General Managers for the individual specialties within the Trust with support from the Outpatient Booking and Request list Supervisors and Coordinator. Ensuring all Urgent and Routine referrals are accurately logged and registered on PAS system. Having a thorough understanding of all Booking policies and procedures including the Trust Access Policy and Outpatient SOP.

Offering feedback to the Bookings and Request List Coordinator and the Outpatient Booking Manager to support future developments in the bookings service offered by the Outpatient department. Ensuring compliance with department work procedures, and updating colleagues of new processes within own team and to other departments. Managing own workload, escalating any issues to the team supervisors. Provide cover for colleagues on Annual leave or sick leave whilst maintaining own duties.

Providing team supervisors and Coordinator with data/information that can be integrated into weekly and monthly reports, ensuring the necessary statistics and information needed is up to date and available on time. Providing feedback on possible new and more efficient ways of working within the department. Helping maintain and update the Outpatient bookings SOP with line Manager and departmental managers.



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