Band 5 - Booking and Request List Coordinator

6 months ago

Hemel Hempstead, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full time

The post holder will work closely with the Outpatients Call Centre team, The Outpatient reception teams, the E-Referrals Manager for the Trust, the Outpatient Clinic Build team, Senior Management within the Outpatient department, and the Operational and General Managers for the individual specialties within the Trust.

This job may involve cross-site working when required.
- Please note we are unable to issue certificate of sponsorship for this role*

The successful applicant will provide efficient and comprehensive operational management support to the Outpatient Booking and Request list scheduling team and Outpatient Reception teams.

To act as a Coordinator, ensuring that the Schedulers and supervisors are responding to all urgent and routine referrals from GP’s and Consultant-to-Consultant internal referrals. Ensure that patients being contacted to arrange the booking of their 1 st appointment are being dealt with in a professional and confidential manner.

To compile ERS worklists and Cerner request lists reports produced by the Supervisors into a service level report with the support of the Outpatient Booking and Request List Manager. To regularly review and update Bookings SOPs for each specialty and ensure a standardised approach to the booking of first appointments across all specialities.

Line management of staff including maintenance of accurate Annual leave and absence records per Trust policy, assisting with training of new staff, ensuring adequate and equitable distribution of workload amongst staff members, and monitoring of staff performance.

There has never been a more exciting time to join West Hertfordshire Teaching Hospitals NHS Trust Major redevelopment works are planned as part of the New Hospital Programme. These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.

The trust has recently gained ‘teaching hospital’ status which reflects the dedicated work of many teams and individuals who have set the standard for delivering high quality training, learning and education at all levels of the workforce.

We are a flexible working employer

At West Herts we recognise the importance of a good work life balance and the ability to work flexibly. We are delighted to offer a variety of flexible working options for all staff. Please check out our web page for more information.

We encourage and welcome people with disabilities. If you need help, please ask.

The successful applicant will need to have excellent communicational skills as they may need to relay sensitive information to patients who are particularly vulnerable. They will also require excellent organisational skills with advanced IT skills to be able to pick up new IT systems quickly. The ability to be able to attend multiple meetings and to meet deadlines and targets is essential. Previous line management experience is desirable.

The successful applicant will coordinate and manage an efficient and comprehensive administrative service including being responsible for:
Providing a professional, efficient and effective Outpatient booking service adhering to National & local timeframes.

Developing and maintaining professional working relationship with the Outpatient Bookings and Call Centre and reception teams, E-Referrals Manager, Clinic Build team, and the Operational and General Managers for the individual specialties within the Trust.

Ensuring that Divisional and Trust level developments are disseminated to team members.

Managing and supervising the accurate registration of all Urgent and Routine referrals.

Having a thorough understanding of all Booking policies and procedures including the Trust Access Policy and Outpatient SOP and ensuring this level of understanding is shared by all teams members.

Ensuring that schedulers and supervisors actively monitor and review future clinics to ensure that they are booked correctly, and all unutilised slots are filled.

Contacting patients to offer appointments, dealing with patients in a professional manner and ensuring patient confidentiality is maintained at all times.

Recruiting new staff and overseeing their inductions, with support from the supervisors.

Relaying sensitive information to patients and carers in relation to waiting times for appointments, dealing with aggressive and antagonistic patients in a calm and tactful manner.

Dealing with all patient concerns and informal complaints to the service. Supporting the Outpatient Bookings and Request List Manager with any formal complaints received.

Working closely with the Outpatient Bookings and Request List Manager and Senior managers in developing and advancing services within the Outpatient bookings department.

Undertaking the supervision and training of staff. Maintaining accurate annual leave, sickness records, Mandatory training records and Appraisals for staff.

Communicating department work procedures, updates and new processes within own team and to other departments

  • Booking & Request List Scheduler, Corporate

    6 months ago

    Hemel Hempstead, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full time

    The successful applicant will provide an efficient and comprehensive administrative service including being responsible for: Providing a professional, efficient and effective Outpatient booking service adhering to National & local timeframes. Developing and maintaining professional working relationship with the Outpatient Bookings and Call Centre and...

  • Human Resources Coordinator

    3 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Sir Robert McAlpine Full time

    Job DescriptionWe are seeking a Human Resources Coordinator to join our People team in Hemel Hempstead. In this role, you will provide administrative support to the People Development Business Partner and HR Business Partners, focusing on training and development initiatives.Your key responsibilities will include updating and maintaining training information...

  • Conference & Events Coordinator

    3 weeks ago

    Hemel Hempstead, United Kingdom James Webber Recruitment Full time

    Conference and Events Coordinator - 5* Hotel, Wedding and Events Venue - Hertfordshire - Salary Highly Competitive + Commission + Healthcare + Pension.I am currently recruiting for a stunning, unique luxury hotel and events venue in the heart of Hertfordshire for a Conference and Events Co-ordinator to deal with inbound inquiries and conference sales for...

  • Conference & Events Coordinator

    2 weeks ago

    Hemel Hempstead, United Kingdom James Webber Recruitment Full time

    Conference and Events Coordinator - 5* Hotel, Wedding and Events Venue - Hertfordshire - to £30K + Commission + Healthcare + Pension + 33 Days hol/Year. I am currently recruiting for a stunning, unique luxury hotel and events venue in the heart of Hertfordshire for a Conference and Events Co-ordinator to deal with inbound inquiries and conference sales for...

  • Band 5 Mental Health Nurse

    4 weeks ago

    Hemel Hempstead, United Kingdom Willing Care Full time

    Job DescriptionBand 5 Mental Health NurseSalary: £38,00037.5 hours per week Please note that our client DOES NOT offer Tier 2 sponsorshipAre you an experienced and skilled RMN (Registered Mental Health Nurse) looking to make a difference in the lives of individuals with enduring mental health needs? Our client is looking for a dedicated Staff Nurse to join...

  • L&D Coordinator

    2 months ago

    Hemel Hempstead, United Kingdom CV-Library Full time

    We are currently seeking an experienced Learning and Development Coordinator to work within our People team based at our Head office in Hemel Hempstead.   Why join us? In the 155 years since our foundation, Sir Robert McAlpine has worked on some of the country's most iconic buildings and projects. Our success through the decades has been down to...

  • L&D Coordinator

    2 months ago

    Hemel Hempstead, United Kingdom Sir Robert McAlpine Full time

    We are currently seeking an experienced Learning and Development Coordinator to work within our People team based at our Head office in Hemel Hempstead. Why join us?In the 155 years since our foundation, Sir Robert McAlpine has worked on some of the country's most iconic buildings and projects. Our success through the decades has been down to our people -...

  • Implementation Coordinator

    6 months ago

    Hemel Hempstead, United Kingdom DB Recruitment Full time

    Job description: Implementation Coordinator Job Title: Implementation Coordinator Job Family (Mercer): Contracts Administration (Construction) Reporting to: Senior Implementation Manager Employment Location: UK General Job Description / Key responsibilities The Implementation Coordinator reports directly into the Senior Implementation Manager and is...

  • Conference & Events Coordinator

    2 weeks ago

    Hemel Hempstead, HP1, Great Missenden, United Kingdom James Webber Recruitment Full time

    Conference and Events Coordinator - 5* Hotel, Wedding and Events Venue - Hertfordshire - to £30K + Commission + Healthcare + Pension + 33 Days hol/Year. I am currently recruiting for a stunning, unique luxury hotel and events venue in the heart of Hertfordshire for a Conference and Events Co-ordinator to deal with inbound inquiries and conference sales for...

  • Conference & Events Coordinator

    3 weeks ago

    Hemel Hempstead, HP1, Great Missenden, United Kingdom James Webber Recruitment Full time

    Conference and Events Coordinator - 5* Hotel, Wedding and Events Venue - Hertfordshire - Salary Highly Competitive + Commission + Healthcare + Pension.I am currently recruiting for a stunning, unique luxury hotel and events venue in the heart of Hertfordshire for a Conference and Events Co-ordinator to deal with inbound inquiries and conference sales for...

  • Project Coordinator

    6 months ago

    Hemel Hempstead, United Kingdom DB Recruitment Full time

    Job description: Implementation Coordinator Job Title: Implementation Coordinator Job Family (Mercer): Contracts Administration (Construction) Reporting to: Senior Implementation Manager Employment Location: UK General Job Description / Key responsibilities The Implementation Coordinator reports directly into the Senior Implementation Manager and is...

  • Human Resources Coordinator

    3 days ago

    Hemel Hempstead, Hertfordshire, United Kingdom Spencer - Richardson Full time

    Spencer - Richardson is seeking a highly skilled People & Culture Administrator to join their team in the construction and plant hire industry.The ideal candidate will have previous experience supporting a people team, with excellent emotional intelligence and ability to handle confidential information. They will also possess knowledge of GDPR and ISO...

  • Hmp The Mount

    6 months ago

    Hemel Hempstead, United Kingdom Ministry of Justice Full time

    Salary - £33,104 - £34,694 Number of jobs available - 1 Detail of reserve list - 12 Months Region - East of England City/Town - Hemel Hempstead Building/Site - HM Prison Mount, HP3 0NZ Grade - HEO Organisation Grade for HMPPS - Band 5 Post Type - Permanent Working Pattern - Full Time, Part Time, Part Time/Job Share, Other Role Type -...

  • Band 2 - Healthcare Support Worker, Outpatients

    6 months ago

    Hemel Hempstead, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full time

    West Herts NHS Trust Hospital has an exciting opportunity for a Part Time band 2 Healthcare Assistant for 20 hours per week within the Outpatient Department at Hemel Hempstead. This position require flexibility working Monday -Friday between 4-5 days based on the need of the service. The working hours may be as follow. 2 x 08:00-18:00 Or half day...

  • Talent Coordinator

    6 months ago

    Hemel Hempstead, United Kingdom Hollywood Bowl Group Full time

    **The Why, the What and the Who...**: Are you are confident communicator who is looking for a role where you will never be bored?! Do you have a proactive approach and are looking to grow your career in HR/People? Are you looking to join a business that is financially stable with very exciting expansion plans? If so, then look no further! **The...

  • Send Ehc Coordinator

    6 months ago

    Hemel Hempstead, United Kingdom Hertfordshire CC Full time

    **Advert Information** Job Title**: SEND EHC Coordinator **Location**: Based at either Apsley or Stevenage, with travel across areas within Hertfordshire* **Starting Salary**:£32,076 pa with the opportunity to progress to £34,834 per annum (pro rata for part-time) **Hours**: 37 per week **Contract**: Permanent **Diversity**:We are an inclusive employer...

  • Project Coordinator

    1 month ago

    Hemel Hempstead, United Kingdom Pareto Facilities Management Full time

    Position - Development CoordinatorLocation - Hemel HempsteadSalary - £30,000Hours - 40 hours/weekThis is a full-time position based in Hemel Hempstead, supporting a high-profile client. We are seeking an enthusiastic, proactive, and detail-oriented Project/Development Coordinator to join our team. The Development Coordinator will be responsible for managing...

  • Better at Home/waiting Well Call Handlers

    6 months ago

    Hemel Hempstead, United Kingdom Hospital and Community Navigation Service Full time

    **Two 7 hour shifts to be worked over Friday - Sunday.** Commissioned by Hertfordshire County Council, the Hospital & Community Navigation Service is comprised of ten voluntary organisations who have formed a partnership to bring together Hertfordshire’s Community Navigation and Hospital Discharge Services. Delivering within an innovative social...

  • Warehouse Operations Coordinator

    3 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Thermo Fisher Scientific Full time

    Job Title: Warehouse Operations CoordinatorWe are seeking a highly organized and detail-oriented Warehouse Operations Coordinator to join our team at Thermo Fisher Scientific.About the Role:Manage warehouse daily duties, ensuring seamless operations and timely delivery of supplies and materials.Coordinate and book incoming deliveries, prepare pallets for...

  • L&D Coordinator

    4 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Sir Robert McAlpine Full time

    Job Description We are currently seeking an experienced Learning and Development Coordinator to work within our People team based at our Head office in Hemel Hempstead. Why join us? In the 155 years since our foundation, Sir Robert McAlpine has worked on some of the country's most iconic buildings and projects. Our success through the decades has been...