Nordic Customer Service Rep

6 months ago

Hemel Hempstead, United Kingdom Thermo Fisher Scientific Full time

Do you enjoy providing world class customer service? Do you have a real passion for organizing and solving problems? If you thrive in a dynamic working environment and like to make things happen then this could be the right opportunity for you.

Our customers are world leading pharma and diagnostics companies who have chosen us as their business partner, and we take great pride in being there for our customers. Throughout our company we are to striving to enable our customers in making our world healthier, cleaner and safer.

We are currently looking for a Customer Service Representative / Scheduler with a positive can-do attitude to ensure our Field Service Engineers are in the right place at the right time supporting our Customers efficiently and in a timely manner.

**What you’ll do**

In this role you will ensure that the Scheduling activity runs smoothly by establishing a good working relationship with both our Customers, Technical department, Sales and our CCC / business support functions. Scheduling service work efficiently for our CMD (Chromatography and Mass Spectroscopy Division) & providing ‘above expectations’ Customer Service and satisfaction, to include customer contact regarding ongoing cases and critical issue service calls where required. This directly customer facing activity is critical to maintaining a strong customer relationship.

The role is based in our Hemel Hempstead office in the UK.

**Responsibilities**
- Act as liaison between our Customers, Field service engineers and other internal stakeholders
- Efficiently prioritize and schedule service calls
- Re-schedule / re-assign service calls
- Follow-up on service calls
- Escalation of service calls as required
- Request quotes from 3rd party service providers.
- Act as an SME for our CCC colleagues in Budapest
- Create/Submit Tender Request Response
- Create Generic stock parts order
- Prepare general access docs.
- Offering relocation services
- Loan instrument logistics within country/region
- Return parts logistics within country/region
- ** We are looking for the best combination of the following skills/competencies**
- Customer Service / Scheduling experience and/or relevant experience as a Field Service Engineer
- Thrive in an environment where you get to handle multiple tasks at the same time
- Organized, structured, driven and decisive
- Can use initiative and demonstrate good judgment in respect of the business, customer and team needs
- Excellent communications/prioritization skills and great customer focus is essential
- Proficient in common IT tools
- SAP experience is a plus
- At least one these languages is needed, Finish, Swedish, Danish, Norwegian is a requirement- Not an 8 to 5 mentality- Knowledge of our existing CMD customer base and equipment’s.
- Self-motivated and driven with excellent interpersonal and teamwork skills
- Critical thinker with attention to detail and high flexibility

**What we offer**
- A career in an international company with global impact
- Be part of an exciting project to improve the human condition
- Development through continuous learning
- Cooperation with colleagues across different business areas
- Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status._

  • Inside Sales Leader

    4 weeks ago

    Hemel Hempstead, United Kingdom Boston Scientific Full time

     Inside Sales Leader – Northern Cluster This position can be based in the UK ( Hemel Hempstead) or France ( Voisin-le-Bretonneux). For over 40 years, Boston Scientific has been the world's leading medical device company, dedicated to improving the lives of patients. Our innovative products, collaborative culture, and deep passion for improving human...

  • Customer Service

    1 month ago

    Hemel Hempstead, United Kingdom CV-Library Full time

    Customer Service Neptune Heating and Plumbing Ltd, is a local family run business, based in Hemel Hempstead. Neptune is a family run business and have been trading for over 13 years.We offer Heating and Plumbing and domestic gas services. We are looking for customer service executive to join our team. The Customer Service hours are monday- friday...

  • Customer Service

    4 weeks ago

    Hemel Hempstead, United Kingdom neptune heating and plumbing ltd Full time

    Customer ServiceNeptune Heating and Plumbing Ltd, is a local family run business, based in Hemel Hempstead.Neptune is a family run business and have been trading for over 13 years.We offer Heating and Plumbing and domestic gas services.We are looking for customer service executive to join our team.The Customer Service hours are monday- friday...

  • Key Account Manager – Power Supply

    7 months ago

    Hemel Hempstead, United Kingdom Delta Electronics EMEA Full time

    Company Description Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow."​ For nearly 20 years, Delta EMEA continues to dedicate in R&D to support the most important businesses...

  • Customer Service Supervisor

    6 months ago

    Hemel Hempstead, United Kingdom Blackhawk Network Full time

    **Department Overview**: We work closely with internal account teams, product and technology, finance, legal & compliance, external partners, and the Global Customer Team in the US. Our Customer Service teams support our continued European expansion based in our offices at Apsley, Swords, Cologne, and Amsterdam. We aim to provide high levels of customer...

  • Supervisor, Customer Service

    7 months ago

    Hemel Hempstead, United Kingdom Blackhawk Network Full time

    About Blackhawk Network: Overview: **Department Overview**: We work closely with internal account teams, product and technology, finance, legal & compliance, external partners, and the Global Customer Team in the US. Our Customer Service teams support our continued European expansion based in our offices at Apsley, Swords, Cologne, and Amsterdam. We aim to...

  • Customer Service Representative

    6 months ago

    Hemel Hempstead, United Kingdom HR GO Recruitment Full time

    Job Description: Customer Service Representative Position: Customer Service Representative Location: Hemel Hempstead, Hertfordshire Type: Full-time, Office-based Job Overview: **Responsibilities**: - Provide outstanding customer service to residents, handling inquiries and resolving issues promptly and effectively. - Handle calls for the renewal of our...

  • Power Supply Account Manager

    4 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Delta Electronics EMEA Full time

    Delta Electronics EMEAWe are seeking a seasoned Power Supply Account Manager to join our dynamic sales team in the EMEA territory. This role is ideal for a self-driven, target-oriented individual with a talent for business development and a proven track record in account management or sales within the power supply market.About Us:Delta Group established our...

  • Customer Service Associate

    6 months ago

    Hemel Hempstead, United Kingdom Quest Technical Ltd Full time

    **Customer Service Associate** Job Overview: **Essential Duties and Responsibilities**: - Update and maintain customer sales orders on Javelin (MRP system) by ensuring customer due dates, quantities and pricings are reflected accurately within the system and corresponding acknowledgements to customers demand portals. - Liaise and communicate directly with...

  • Customer Service Representative

    3 months ago

    Hemel Hempstead, Hertfordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Customer Service RoleWe are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our operational team, you will be responsible for delivering exceptional customer service and contributing to the success of our business.Key Responsibilities:Provide outstanding customer service and support to...

  • Customer Service Apprentice

    6 months ago

    Hemel Hempstead, United Kingdom Specsavers Full time

    **Customer Service Apprentice** **Store: Specsavers Hemel Hempstead** **Hours: 40 hours per week including 1 weekend day.** **Salary: £6.60 per hour.** **Benefits: Extra day off on your birthday, discounted hearing and eyecare benefits, enhanced sick pay, enhanced pay for family leave (maternity/paternity etc), WeCare employee support services** Become...

  • Customer Service Apprentice

    6 months ago

    Hemel Hempstead, United Kingdom Specsavers Full time

    **Customer Service Apprentice** **Store: Specsavers Hemel Hempstead** **Hours: 40 hours per week including 1 weekend day.** **Salary: £6.60 per hour.** **Benefits: Extra day off on your birthday, discounted hearing and eyecare benefits, enhanced sick pay, enhanced pay for family leave (maternity/paternity etc), WeCare employee support services** Become...

  • Customer Service Advisor

    6 months ago

    Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

    **Who we are** We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast....

  • Customer Service Advisor

    6 months ago

    Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

    **Who we are** We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast....

  • Customer Service Advisor

    7 months ago

    Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

    **Who we are** We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast....

  • Customer Service Advisor

    7 months ago

    Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

    **Who we are** We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast....

  • Customer Service Apprentice

    7 months ago

    Hemel Hempstead, United Kingdom Specsavers Full time

    **Customer Service Apprenticeship** **Location: Hemel Hempstead** **Hours: Full time to include Weekend working - 40 hours** **Salary: Weekly - £260.00** **28 days holiday** **Progression opportunities after completing apprenticeship** **Training Provided** Become an Apprentice in our store and you’ll have everything you need to truly realise your...

  • Customer Service Advisor

    7 months ago

    Hemel Hempstead, United Kingdom Getfix Ltd Full time

    **Job Opportunity: Office Admin - Engineer Diary Planning** Are you a highly organised and customer-focused individual with a knack for efficient scheduling and exceptional communication skills? We have an exciting opportunity for you to join our team as a Office Advisor specialising in Engineer Diary Planning. If you thrive in a fast-paced environment,...

  • Customer Service Advisor

    6 months ago

    Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

    **Who we are** We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast....

  • Customer Service Specialist

    3 months ago

    Hemel Hempstead, Hertfordshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Hemel Hempstead, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide top-notch customer...