Customer Service Representative

2 weeks ago


Hemel Hempstead, United Kingdom HR GO Recruitment Full time

Job Description: Customer Service Representative

Position: Customer Service Representative

Location: Hemel Hempstead, Hertfordshire

Type: Full-time, Office-based

Job Overview:
**Responsibilities**:

- Provide outstanding customer service to residents, handling inquiries and resolving issues promptly and effectively.
- Handle calls for the renewal of our Green Garden Waste subscription service, ensuring accurate and timely processing of payments.
- Utilise call centre experience to efficiently manage high call volumes and maintain service levels.
- Demonstrate a good working knowledge of IT systems, including the ability to quickly learn and adapt to new systems.
- Collaborate with internal teams to address customer concerns and escalate complex issues when necessary.
- Maintain accurate and up-to-date customer records in the database.
- Stay updated on Council policies, procedures, and services to provide accurate information to customers.
- Adhere to all relevant regulations and guidelines governing customer service operations.

**Requirements**:

- Previous experience in a call centre or customer service role is essential.
- Excellent customer service skills, with the ability to remain calm and professional in challenging situations.
- Strong verbal and written communication skills.
- Good working knowledge of IT systems, including proficiency in Microsoft Office.
- Ability to quickly learn and navigate new software and systems.
- Strong attention to detail and accuracy in processing payments and maintaining records.
- Ability to work effectively in a team environment and collaborate with colleagues.
- Proactive and self-motivated, with the ability to manage time and prioritise tasks effectively.
- Flexibility to adapt to changing priorities and work schedules.
- Knowledge of Council policies and services is desirable but not essential.

Working Hours:

- Monday to Thursday: 8.45am-5.15pm
- Friday: 8.45am-4.45pm



  • Hemel Hempstead, United Kingdom Recruitment Helpline Full time

    **Job Description: Wholesale Trade Customer Service Representative - Hemel Hempstead **Company Overview **They are a prestigious British company that specializes in manufacturing and distributing top-quality hairbrushes and combs. With a rich heritage dating back to 1777, the company is renowned for its craftsmanship, attention to detail, and use of...


  • Hemel Hempstead, United Kingdom Dacorum Borough Council Full time

    **Job details**: **Job reference** REQ0001464 **Application closing date** 03/12/2023 **Salary** £12,946.48 (Inclusive of London Fringe Weighting) **Package** Generous holiday entitlement - outstanding 19.5% employer contribution pension scheme **Contractual hours** 20 **Basis** Part time **Customer Service Representative**: **Job...


  • Hemel Hempstead, United Kingdom Dacorum Borough Council Full time

    Customer Service Representative Job description2 x Fixed Term contracts until 31st March 2025 20 hours per week  (10am-2pm Monday-Friday)Ref: CS107 An exciting opportunity has arisen for two enthusiastic individuals with excellent customer service skills to join our team. You will support the Customer Service team and be responsible for handling a variety...


  • Hemel Hempstead, United Kingdom Dacorum Borough Council Full time

    Customer Service Representative Job description2 x Fixed Term contracts until 31st March 2025 20 hours per week  (10am-2pm Monday-Friday)Ref: CS107 An exciting opportunity has arisen for two enthusiastic individuals with excellent customer service skills to join our team. You will support the Customer Service team and be responsible for handling a variety...


  • Hemel Hempstead, United Kingdom Moustache Marketing UK Full time

    You believe you got transferable skills for sales? Due to client expansion and budget increases, we are currently willing to grow our team of sales representatives to 30 people. We represent well known brands through a variety of direct face to face methods and help them to build their customer base by maximising the exposure of their brand! You are: -...


  • Hemel Hempstead, United Kingdom Moustache Marketing UK Full time

    You believe you got transferable skills for sales? Due to client expansion and budget increases, we are currently willing to grow our team of sales representatives to 30 people. We represent well known brands through a variety of direct face to face methods and help them to build their customer base by maximising the exposure of their brand! You are: -...


  • Hemel Hempstead, United Kingdom Moustache Marketing UK Full time

    You believe you got transferable skills for sales? Due to client expansion and budget increases, we are currently willing to grow our team of sales representatives to 30 people. We represent well known brands through a variety of direct face to face methods and help them to build their customer base by maximising the exposure of their brand! You are: -...


  • Hemel Hempstead, United Kingdom Moustache Marketing UK Full time

    You believe you got transferable skills for sales? Due to client expansion and budget increases, we are currently willing to grow our team of sales representatives to 30 people. We represent well known brands through a variety of direct face to face methods and help them to build their customer base by maximising the exposure of their brand! You are: -...


  • Hemel Hempstead, Hertfordshire, United Kingdom Boston Scientific Corporation Full time

    Customer Care Representative - FIM - 12 month FTC:Remote Eligible: HybridOnsite Location(s): Hemel Hempstead, GBBoston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.We're at the forefront of the medical device industry - leading, evolving it to address...


  • Hemel Hempstead, United Kingdom Atlas Copco Ltd Full time

    **Customer Success Representative**: - Functional area: Sales- Country: UK - United Kingdom- City: Hemel Hempstead- Company name: Atlas Copco Ltd- Date of posting: Nov 14, 2023Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with...


  • Hemel Hempstead, United Kingdom Draeger UK & Ireland Full time

    Customer Service Representative - Technical Support - Draeger UK & Ireland - Job-ID V000009013 Hemel Hempstead Vollzeit **The Job Responsibilities** Who we are** Every life is unique and so are you! At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does...


  • Hemel Hempstead, Hertfordshire, United Kingdom Certa Service Full time

    We are looking to fill a customer service administration/ Service support position within our Hemel Hempstead based business. An SME with immediate growth aspirations, we are seeking a confident office all-rounder to assist the MD and provide day-to-day support to the internal sales and operations teams.Required hours: Monday to Friday 08:30-17:00Required...


  • Hemel Hempstead, United Kingdom Global Operations Promotions Full time

    _Are you seeking a fresh opportunity to take control of your future? Look no further!_ We're actively recruiting goal-oriented and motivated individuals to join our dynamic Customer Service/ Sales Representative team. No prior experience is necessary; we value high communication and customer service skills. We are an outsourced sales and marketing company...


  • Hemel Hempstead, United Kingdom Boston Scientific Corporation Full time

    **Customer Care Representative - FIM - 12 month FTC**: - Remote Eligible: Hybrid- Onsite Location(s): Hemel Hempstead, GB**Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.** We’re at the forefront of the medical device industry - leading, evolving...


  • Hemel Hempstead, United Kingdom William Hill Full time

    **Location** Hemel Hempstead, HP1 1BA **Salary** £10.50 per hour rising to £10.90 upon completing probation **Hours** 30 - People don’t just come here to place bets. They come for the experience. - And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and making them feel at home. - If you’re a...


  • Hemel Hempstead, United Kingdom William Hill Full time

    **Location** Hemel Hempstead, HP1 1BA **Salary** £10.50 per hour rising to £10.90 upon completing probation **Hours** 30 - People don’t just come here to place bets. They come for the experience. - And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and making them feel at home. - If you’re a...


  • Hemel Hempstead, United Kingdom Insignis Full time

    Essential Duties and Responsibilities * Update and maintain customer sales orders on Javelin (MRP system) by ensuring customer due dates, quantities and pricings are reflected accurately within the system and corresponding acknowledgements to customers demand portals. * Liaise and communicate directly with customers where queries arise such as due dates,...


  • Hemel Hempstead, United Kingdom Insignis Full time

    Essential Duties and Responsibilities * Update and maintain customer sales orders on Javelin (MRP system) by ensuring customer due dates, quantities and pricings are reflected accurately within the system and corresponding acknowledgements to customers demand portals.* Liaise and communicate directly with customers where queries arise such as due dates,...


  • Hemel Hempstead, Hertfordshire, United Kingdom STR Group Limited Full time

    Essential Duties and Responsibilities , Update and maintain customer sales orders on Javelin (MRP system) by ensuring customer due dates, quantities and pricings are reflected accurately within the system and corresponding acknowledgements to customers demand portals. , Liaise and communicate directly with customers where queries arise such as due dates,...


  • Hemel Hempstead, United Kingdom STR Group Full time

    Essential Duties and Responsibilities* Update and maintain customer sales orders on Javelin (MRP system) by ensuring customer due dates, quantities and pricings are reflected accurately within the system and corresponding acknowledgements to customers demand portals.* Liaise and communicate directly with customers where queries arise such as due dates, order...