Customer Services Administrator

6 days ago


Hemel Hempstead, Hertfordshire, United Kingdom Certa Service Full time
We are looking to fill a customer service administration/ Service support position within our Hemel Hempstead based business.

An SME with immediate growth aspirations, we are seeking a confident office all-rounder to assist the MD and provide day-to-day support to the internal sales and operations teams.


Required hours:
Monday to Friday 08:30-17:00

Required skill set:

  • Strong organisational & time management skills.
  • Existing knowledge of customer service requirements & procedures.
  • People first attitude.
  • Excellent verbal & written communication skills.
  • Proven experience in a related process driven role.
  • Knowledge of Microsoft Suite computer programs.
  • Proficiency in document management.
  • Proven problemsolving skills, an ability to research & an aptitude for helping others
  • Knowledge of the catering equipment industry is an advantage.
  • Service and maintenance knowledge is an advantage.
  • Keen attitude to progression in a fast growing company.
  • Enjoys working in a close knit team environment.

Day to day tasks:
Allocation of responsibilities are shown further below.

  • Working alongside Service Manager to assist with service call management from start to finish.
  • Customer liaison and query resolution.
  • Managing all incoming calls and directing them appropriately
.

  • To improve purchasing of spare parts to ensure we are competitive and cost efficient.
  • Ensuring processes are being followed internally to ensure margin/profit improvement.
  • Maintaining high levels of customer satisfaction.
  • Organising meetings and scheduling appointments where required.
  • Assisting with creation & management of proposals.
  • Performing data entry roles, inc. updating records and databases for marketing, staff, finance and legal.
  • Managing office supplies, inc. stationery & multimedia equipment
  • Managing staff holiday rota & absence logging.
  • Collecting and analysing customer feedback.

Direct responsibilities; you will be directly responsible for:

  • Managing all incoming calls and directing them appropriately
  • Ensuring processes are being followed internally to ensure margin/profit improvement Ensuring all customers are continually being looked after.
  • Reporting all statistics from quotation lists and ensuring quotation record is up to date.
  • Customer liaison and query resolution.
  • Performing data entry roles, inc. updating records and databases for marketing, staff, finance and legal.
  • Managing office supplies, inc. stationery & multimedia equipment
.

  • Collecting and analysing customer feedback.

Shared responsibilities; you will have shared responsibility for:

  • Working alongside Service Manager to assist with service call management from start to finish.
  • To improve purchasing of spare parts to ensure we are competitive and cost efficient.
  • Assisting with bookkeeping, budgeting and billing cycles (inc. invoicing)
  • Organising meetings and scheduling appointments.
  • Assisting with creation & management of proposals.

Job details:
Salary and Package based on experience


Job Types:
Full-time, Permanent

Salary:
From £20,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Free parking
  • Onsite parking
  • Private medical insurance

Schedule:

  • Day shift

Work Location:
In person

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