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Hemel Hempstead, Hertfordshire, United Kingdom ARL Recruitment Ltd Full time{"Job Title": "Trade Counter and Customer Services Executive", "Job Description": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Trade Counter and Customer Services Executive. This role will involve providing exceptional customer service, managing customer payments, and supporting the growth of our...
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Hemel Hempstead, Hertfordshire, United Kingdom ARL Recruitment Ltd Full time{"Job Title": "Trade Counter and Customer Services Executive", "Job Description": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Trade Counter and Customer Services Executive. This role will involve providing exceptional customer service, managing customer payments, and supporting the growth of our...
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Customer Services Executive
3 months ago
SCOPE OF ROLE:
To provide a high level of customer service to our Subscription customers and act and behave in a professional manner in all customer contact situations.
KEY RESPONSIBILITIES:
- To provide a high level of customer service.
- Ensure accuracy of the details on computer system
- Resolve customer service issues effectively
- Administration and processing of in fleet and Defleet of Vehicles
- Liaise with repairers to organise vehicle repairs for customers
- Review paperwork to ensure completed and consistent and confirm any new damage
- Update the company computer system, accurately and promptly according to company training memos
- Liaise with all external departments when requesting and/or supplying information and documentation for purpose of company business
- Complete all checks thoroughly before extending a customer booking
- Confirm subscription parameters with customers to guarantee understanding of our rates and charges and their responsibilities towards the vehicle and any fine related charges.
- Resolve customer service issues effectively
- Arranging delivery and collections of vehicles for customers.
KNOWLEDGE & ATTRIBUTES
- Strong levels of Customer Service
- Good knowledge of vehicle maintenance and repairs
- Good level of communication written and verbal
- Capable to work on own initiative
- Prioritise and manage workload
- A positive and proactive attitude
- High standards and attention to detail
- The flexibility to work additional hours at busy times, good team player, forward thinking
Job Types:
Full-time, Permanent
Salary:
Up to £27,000.00 per year
Benefits:
- Additional leave
- Company pension
- Free parking
- Life insurance
- Onsite parking
- Referral programme
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Hemel Hempstead HP2 7BH: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Fleet: 1 year (preferred)
Work Location:
In person
