Customer Support Administrator

5 months ago


Nottingham, United Kingdom Astute Recruitment Full time

Planning, scheduling and administration - once Engineers have attended jobs, case management system and the client’s portals need updating so an invoice can be produced and circulated to the client

Subcontractor Management:

- Issuing all PO’s to subcontractors for all call types
- Obtaining and managing scheduled appointments via planner and updating customer portals
- Confirming appointment dates still to be achieved with all planned appointments, 24 - 48 hours prior to attendance
- Chasing of all attendances via open calls report
- Chasing of all paperwork following visit
- Processing of all paperwork in call and saving documentations in CASH cabinet

Part Ordering:

- Ordering of all parts as per grid management and requests

Permit Management:

- Processing new and/or existing permits via required method i.e.. online portal, documentation
- Managing permit status and review as required, taking necessary action
- Any escort and isolation requests processed as part of permit
- Approved status managed through to engineering - advising engineer approved date and providing documentation
- Declined status managed through via re-submission and to approval

In return you will be offered a salary of £24,000 to £26,000 depending on experience. Working hours are Monday to Friday 8:30am - 5:00pm with an hour for lunch; this is fully office based. Also, you will be offered 20 days annual leave plus statutory Bank Holidays rising by one day per each year of service up to 25 days.

**Job Type**: Permanent

**Salary**: £24,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person



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