Customer Service Support and Administrator

6 months ago


Nottingham, United Kingdom Treats and Bites Ltd Full time

We have an exciting opportunity to join the team at bakerdays, based in Nottingham NG5.

We are looking for a confident and conscientious individual with a passion for service, data admin and a true customer champion who loves to add the personal touch to their work.

As part of a growing team, the right person for this role will be an exceptional team player.as well as possessing a passionate desire to deliver exceptional customer service, before, during and after the sale and be adaptable to perform a variety of admin duties to support the customer journey.

You'll be a highly organised individual with great attention to detail and a passion for sales and service, in return you will be mentored and developed in areas such as:

- Producing all administrative paperwork required for our orders.
- Working with other departments to develop cross working experience.
- Corporate quoting and development.
- Understanding current trends and sharing feedback with our teams to help develop new ideas.
- Work with our partner couriers to understand delivery issues.
- Respond to our review platform feedback and investigate any complaints to resolution.
- Support our Operations Director with administration duties.

Computer literacy is important, as are good basic maths and English skills.

Attention to detail will also be a vital attribute.

This is an exciting time to be part of our team, so if you think you can deliver a first-class service while developing your skills in a fast paced environment we'd love to hear from you

**Salary**: £21,223.00-£22,395.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Nottingham: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (preferred)
- CRM software: 1 year (preferred)

Work Location: In person



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