Customer Service Sales Administrator
5 months ago
Customer Service Sales Administrator
£23,000 - £24,000
Based just outside of Nottingham city centre
Free car parking
**The role**:
In this role, you'll spend approximately 80% of your time:
- Processing orders efficiently through their website platform.
- Addressing and resolving issues related to missing or incorrect orders.
- Utilizing your expertise to ensure smooth order processing and timely delivery.
Additionally, you'll spend around 20% of your time:
- Engaging directly with customers to assist with product enquiries and take orders over the telephone
- Offer customers alternative products if stock is not available
- Providing exceptional support to enhance their customer experience and foster positive relationships with their customers.
Key skills and experience:
- Strong administration skills, ideally with experience in a manufacturing background where you have experience of processing and taking orders (although not essential).
- Experienced in managing online orders and resolving related issues.
- Contributing to the warm and supportive atmosphere within their small customer services team.
- Strong communication skills, both written and verbal, to engage effectively with customers and building relationships to secure repeat orders
- Experience in conflict resolution and the ability to handle challenging situations with professionalism and empathy.
**In return**:
Free on site car parking
25 days annual leave plus bank holidays
Pension scheme
**Salary**: £23,000.00-£24,000.00 per year
**Benefits**:
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Sales administration: 1 year (required)
- administration: 1 year (required)
Ability to Commute:
- Nottingham (required)
Ability to Relocate:
- Nottingham: Relocate before starting work (required)
Work Location: In person
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