Service Liaison Assistant Care-co-ordination Centre
5 days ago
We are looking for a enthuastic and motivated Call Handler to work within the Care Co-Ordination Centre for Rotherham Community Services, who want to participate and contribute to achieving excellent quality of care for our patients on a Fixed Term Contract for 12 Months.
The role is to work within a call centre environment and you will answer incoming calls from patients, carers and health care professionals from across Rotherham requesting access to a broad spectrum of community services.
All calls received will need to be processed via the trust computer in line with local policy. You must be passionate about high quality patient care, attention to details and accuracy whilst remaining calm under pressure.
The successful applicant will display and maintain high levels of customer service at all times ensuring patients have a positive experience at their point of contact. Ideally applicants will possess RSA II Typing/Word Processing or equivalent; be educated to GCSE level (Grade C or above in English and Mathematics) or hold equivalent qualifications and have a level of experience working in an office or healthcare environment: be able to use a PC and standard software packages.
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.
We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values.
To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
Please view the attached job description and person specification to view the full details about the role
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