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Patient Advice
3 weeks ago
**Job Title**:Patient Advice & Liaison Services Officer
**Trust Location**:Worcestershire Acute Hospitals NHS Trust
Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then Worcestershire Acute Hospitals NHS Trust is the place for you.
**About the Trust**
Worcestershire Acute Hospitals NHS Trust provides hospital-based services from three main sites - the Alexandra Hospital in Redditch, Kidderminster Hospital and Treatment Centre, and Worcestershire Royal Hospital in Worcester.
We provide a wide range of services to a population of 580,000 people in Worcestershire as well as caring for patients from surrounding counties and further afield.
**What you’ll be responsible for**:
- Under the guidance of the PALS Manager, provide information and support to patients, relatives and staff including signposting to patients and/or relatives where there may be communication difficulties or may be distressed.
- Maintain PALS database and ensure accurate inputting on the DATIX Incident reporting system.
**You’ll learn the following whilst working at the trust**:
1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
**You’ll have the following skills/experience**:
- Excellent communication skills
- both verbal and written
- Microsoft office skills
- Outlook, Word, and Excel
- Previous experience in similar role
- NHS System Knowledge
- Datix
- Ability to meet deadlines and work under pressure
- **Depending on the Trust, you may require variable additional certification and skills.**_
**As a member of NHS Professionals, you have fantastic benefits**:
- Competitive pay rates
- work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:
- call us anytime
- **Multi locational**:
- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:
- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:
- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:
- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:
- your work life balance is important to us
- **Stakeholder pension scheme available**:
- a flexible future for you and yours
**Who are NHS Professionals?**
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
**Disclaimer**
NHS Professionals manage your data, please see our Privacy Notice on our website.
**Job Types**: Full-time, Temporary contract
**Salary**: £12.25 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Worcester, WR5 1DD: reliably commute or plan to relocate before starting work (preferred)
Work Location: One location
Reference ID: 57014
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