Patient Administrator
5 months ago
**WHO ARE WE?**
Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.
- Our Purpose is to make a difference
- Our Vision is a society where everyone can get access to free or affordable world class treatment for advanced eye conditions without any unnecessary delay or worry
- Our Mission is to revolutionise the care and treatment for patients facing the prospect of sight loss by creating a new national network of specialist eye clinics that have a seamless link with all optometrists and GPs
We provide services for NHS ICBs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 125,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships.
**What are we offering you?**
- A competitive salary.
- 25 days annual leave plus bank holidays
- A company pension scheme
- 20 - 30s hour per week
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service, discount retail vouchers.
- An environment where your learning and development is supported through a range of various learning tools and courses. We are committed to ongoing CPD for all colleagues.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- Excellent transport links - located within 1 mile of junction 6 of the M5;
- Free on-site parking
**Why should you join Newmedica?**
Worcester Newmedica has been open for 2 years. Our purpose-built eye health clinic and surgical centre provides the latest eye health services to our growing patient population.
**What will the role involve?**
Our Patient Administrators are responsible for ensuring that clinics are set up, that patient appointments are fully utilised and that appointment outcomes are recorded and filed. You will be managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedica’s electronic patient record is up-to-date.
Patient Administrators are also the central point of contact for all telephone queries from both patients and clinic staff.
This role will act as the face of the business, reception experience is required, greeting patients and carers on arrival and its therefore imperative that the post holder has excellent customer service skills, and a passion for an outstanding patient experience.
**What skills and experience do I need for the role?**
We are looking for individuals who have:
EDUCATION & QUALIFICATION
- Educated to A level standard or equivalent experience.
- GCSE Maths and English
EXPERIENCE & KNOWLEDGE
- Exceptional administrator who can understand and deliver within a complex working environment.
- Good organisation skills and the ability to multi-task.
- Enjoys working with a range of people and is able to tailor their approach to a
diversity of patient needs.
- Outstanding telephone manner with the ability to adapt approach to different situations.
- Excellent verbal and written communication skills.
- Committed to delivery of consistently high standards of administration.
- Self-starter with the ability to work on own initiative, as well as working well within a team.
- Enjoys the routine and rhythm of a process driven environment.
- Comfortable making a significant contribution in a small team.
- Able to balance working independently with appropriate escalation.
- Committed to delivery of consistently high standards of testing and administration.
- Previous healthcare administration is desirable, but not essential.
SKILLS & PERSONAL ATTRIBUTES
- Proven customer service skills with a passion for customer care.
- Proven administrative skills including the ability to follow processes.
- Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new patient record systems.
-
Patient Administrator
5 months ago
Worcester, United Kingdom Circle Health Group Full timePatient Administrator Bank Hours. **The Droitwich Spa Hospital** **is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. **Circle Health Group are proud to be recognised as one of the...
-
Patient Relations Administration Coordinator
2 weeks ago
Worcester, Worcestershire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full timeAbout the RoleWe are seeking a skilled Patient Relations Administration Assistant to join our team at Herefordshire and Worcestershire Health and Care NHS Trust. As a key member of our team, you will be responsible for providing exceptional support to patients, carers, and loved ones who contact us with their concerns or compliments.Key ResponsibilitiesThe...
-
Patient Safety Administrator
2 weeks ago
Worcester, Worcestershire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full timeAbout the RoleWe are seeking a skilled Patient Safety Administrator to join our team at Herefordshire and Worcestershire Health and Care NHS Trust. This role is a fantastic opportunity to work in a dynamic environment, contributing to the delivery of high-quality patient care.Key ResponsibilitiesAs a Patient Safety Administrator, you will play a crucial role...
-
Patient Experience Coordinator
7 days ago
Worcester, Worcestershire, United Kingdom Worcestershire Acute Hospitals NHS Trust Full timeAbout the RoleThis role supports the Patient Experience and Engagement team in Worcestershire Acute Hospitals NHS Trust. The team focuses on developing services and improving patient care. As a key member, you will assist in organizing meetings, managing communication, and providing administrative support.Key ResponsibilitiesYou will be responsible for the...
-
Patient Relations Administration Assistant
2 months ago
Worcester, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full timeJob summary Howwould you like to work in a Team where you can really make a difference topatients, carers and loved ones who contact us with their complaints, concernsor compliments? Wouldyou like to have time to listen and hear what our patients and their familiesare saying about the services our Trust delivers? Wouldyou like to be given the...
-
Patient Experience and Engagement Coordinator
2 weeks ago
Worcester, Worcestershire, United Kingdom Worcestershire Acute Hospitals NHS Trust Full timeJob OverviewWe are seeking a highly motivated and organized individual to join our Patient Experience and Engagement team as a Support Officer. The successful candidate will provide administrative and project support to the team, ensuring the smooth delivery of various initiatives and projects.Key ResponsibilitiesProvide administrative support to the Patient...
-
Patient Relations Assistant
4 weeks ago
Worcester, Worcestershire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full timeAbout the RoleWe are seeking an experienced and skilled Patient Relations Administration Assistant to join our team at Herefordshire and Worcestershire Health and Care NHS Trust. As a key member of our team, you will be responsible for providing administrative support to ensure that patients and their families receive the highest level of care and...
-
Patient Relations Assistant
4 weeks ago
Worcester, Worcestershire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full timeAbout the RoleWe are seeking an experienced and skilled Patient Relations Administration Assistant to join our team at Herefordshire and Worcestershire Health and Care NHS Trust. As a key member of our team, you will be responsible for providing administrative support to ensure that patients and their families receive the highest level of care and...
-
Private Patient Co-ordinator
5 months ago
Worcester, United Kingdom Newmedica Full time**WHO ARE WE?** Newmedica is one of the leading providers of NHS-funded ophthalmology services in England. - Our Purpose is to make a difference - Our Vision is a society where everyone can get access to free or affordable world class treatment for advanced eye conditions without any unnecessary delay or worry - Our Mission is to revolutionise the care and...
-
Patient Safety Administrator
1 month ago
Worcester, Worcestershire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full timeAbout the RoleWe are seeking an experienced and enthusiastic administrator to join our team at Herefordshire and Worcestershire Health and Care NHS Trust. The successful candidate will be responsible for the administration of our Quality and Governance processes, tracking, monitoring, and liaising with key people to ensure that processes run smoothly and...
-
Patient Safety Administrator
1 month ago
Worcester, Worcestershire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full timeAbout the RoleWe are seeking an experienced and enthusiastic administrator to join our team at Herefordshire and Worcestershire Health and Care NHS Trust. The successful candidate will be responsible for the administration of our Quality and Governance processes, tracking, monitoring, and liaising with key people to ensure that processes run smoothly and...
-
Patient Safety Administrator
4 weeks ago
Worcester, Worcestershire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full timeAbout the RoleWe are seeking an experienced and enthusiastic administrator to join our team at Herefordshire and Worcestershire Health and Care NHS Trust. The successful candidate will be responsible for the administration of our Quality and Governance processes, tracking, monitoring, and liaising with key people to ensure that processes run smoothly and...
-
Patient Safety Administrator
4 weeks ago
Worcester, Worcestershire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full timeAbout the RoleWe are seeking an experienced and enthusiastic administrator to join our team at Herefordshire and Worcestershire Health and Care NHS Trust. The successful candidate will be responsible for the administration of our Quality and Governance processes, tracking, monitoring, and liaising with key people to ensure that processes run smoothly and...
-
Worcester, Worcestershire, United Kingdom Worcestershire Acute Hospitals NHS Trust Full timeAbout the RoleWe are seeking a highly organized and enthusiastic individual to join our Patient Experience and Engagement team as a Support Officer. The successful candidate will provide administrative support to the team, including organizing meetings, managing communication, and maintaining databases.Key ResponsibilitiesProvide administrative support to...
-
Worcester, Worcestershire, United Kingdom Worcestershire Acute Hospitals NHS Trust Full timeAbout the RoleWe are seeking an experienced administrative support officer to join our Patient Experience and Engagement team at Worcestershire Acute Hospitals NHS Trust. The successful candidate will provide administrative support to the team, including managing communication and administration for the Patient and Public Forum, collecting evidence from...
-
Patient Safety Administrator
3 weeks ago
Worcester, Worcestershire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full timeAbout the RoleWe are seeking an experienced and enthusiastic administrator to join our team at Herefordshire and Worcestershire Health and Care NHS Trust. The successful candidate will be responsible for the administration of our Quality and Governance processes, tracking, monitoring, and liaising with key people to ensure that processes run smoothly and...
-
Worcester, Worcestershire, United Kingdom Worcestershire Acute Hospitals NHS Trust Full timeJob Title: Patient Experience and Engagement Support OfficerWe are seeking a highly organized and enthusiastic individual to join our Patient Experience and Engagement team as a Support Officer. The successful candidate will provide administrative support to the team, ensuring the smooth operation of our services and the delivery of our goals.About the...
-
Worcester, Worcestershire, United Kingdom Worcestershire Acute Hospitals NHS Trust Full timeJob Title: Patient Experience and Engagement Support OfficerWe are seeking a highly organized and enthusiastic individual to join our Patient Experience and Engagement team as a Support Officer. The successful candidate will provide administrative support to the team, ensuring the smooth operation of our services and the delivery of our goals.About the...
-
Medical Receptionist
3 weeks ago
Worcester, Worcestershire, United Kingdom St Johns House Medical Centre Full timeAbout the RoleWe are seeking a skilled and friendly Medical Receptionist to join our team at St Johns House Medical Centre. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesProvide a warm and welcoming experience for patients,...
-
Patient Relations Support Specialist
3 weeks ago
Worcester, Worcestershire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full timeAbout the RoleWe are seeking an experienced and skilled individual to join our team as a Patient Relations Administration Assistant. As a key member of our team, you will be responsible for providing administrative support to our patients and their families, ensuring that their concerns and complaints are heard and addressed in a timely and effective...
