Patient Experience and Engagement Support Officer

4 weeks ago


Worcester, Worcestershire, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

About the Role

We are seeking an experienced administrative support officer to join our Patient Experience and Engagement team at Worcestershire Acute Hospitals NHS Trust. The successful candidate will provide administrative support to the team, including managing communication and administration for the Patient and Public Forum, collecting evidence from projects and people to help create reports, and managing databases.

Key Responsibilities

  • Provide administrative support to the Patient Experience and Engagement team, including managing communication and administration for the Patient and Public Forum.
  • Collect evidence from projects and people to help create reports.
  • Manage databases, including creating and maintaining databases.
  • Support the administration of the Patient, Carer and Public Engagement Steering Group and the Learning Disability Steering Group.
  • Manage purchase orders and payments.
  • Coordinate the annual Big Quality Conversation survey, including setting up and recording engagement activity and managing communication with the public.
  • Support with setting up meetings and booking rooms and diary management.
  • Join team meetings as an active team player.
  • Coordinate an annual calendar of surveys and activities to support this.
  • Support with the delivery of the new Patient Voice strategy.

Person Specification

We are looking for an experienced administrative support officer who has strong word processing skills, good computer skills, and the ability to communicate effectively and demonstrate excellent communication skills. The successful candidate will also have experience of providing administrative support in a complex service/organisation setting, including project/people/system co-ordination, maintaining databases, and organising and booking meetings.

What We Offer

We offer a competitive salary and benefits package, as well as the opportunity to work in a dynamic and supportive team environment. We are committed to providing ongoing training and development opportunities to support your career growth and success.



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