Patient Relations Support Officer

4 weeks ago


Worcester, Worcestershire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time

About the Role

We are seeking an experienced Administrative Assistant to join our Patient Relations team. As a key member of our team, you will be responsible for providing excellent customer service to patients, carers, and loved ones who contact us with their concerns or compliments.

You will be the first point of contact for people raising concerns, ensuring that they are raised within our team. This will involve responding to telephone calls, emails, and written correspondence in a professional and empathetic manner.

Main Responsibilities

The successful candidate will be working within a team to support people to raise and resolve their concerns. Your main duties will include:

  • Providing a high level of customer service to patients, carers, and loved ones
  • Responding to telephone calls, emails, and written correspondence in a professional and empathetic manner
  • Ensuring that concerns are raised within our team and escalated to the relevant departments as necessary

About Us

Herefordshire and Worcestershire Health and Care NHS Trust is a leading provider of healthcare services in the region. We are committed to delivering outstanding care to our patients and are seeking an experienced Administrative Assistant to join our team.

What We Offer

We offer a range of benefits, including:

  • 27 days leave plus bank holidays, increasing up to 33 days with long service
  • Generous NHS pension and enhanced pay when you work unsocial hours
  • Flexible and agile working opportunities
  • Great maternity, paternity, and adoption support
  • Wide range of staff networks
  • Health service discounts and online benefits


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