Patient Administrator

1 week ago


Worcester, Worcestershire, United Kingdom Newmedica Full time

WHO ARE WE?
Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.

  • Our Purpose is to make a difference
  • Our Vision is a society where everyone can get access to free or affordable world class treatment for advanced eye conditions without any unnecessary delay or worry
  • Our Mission is to revolutionise the care and treatment for patients facing the prospect of sight loss by creating a new national network of specialist eye clinics that have a seamless link with all optometrists and GPs
We provide services for NHS ICBs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 125,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships.

What are we offering you?

  • A competitive salary.
  • 25 days annual leave plus bank holidays
  • A company pension scheme
s hour per week

  • Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 wellbeing/counselling/advice service, discount retail vouchers.
  • An environment where your learning and development is supported through a range of various learning tools and courses. We are committed to ongoing CPD for all colleagues.
  • Working with a friendly multidisciplinary team passionate about improving the lives of our patients
  • Excellent transport links located within 1 mile of junction 6 of the M5;
  • Free onsite parking

Why should you join Newmedica?
Worcester Newmedica has been open for 2 years. Our purpose-built eye health clinic and surgical centre provides the latest eye health services to our growing patient population.

What will the role involve?


Our Patient Administrators are responsible for ensuring that clinics are set up, that patient appointments are fully utilised and that appointment outcomes are recorded and filed.

You will be managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedica's electronic patient record is up-to-date.

Patient Administrators are also the central point of contact for all telephone queries from both patients and clinic staff.


This role will act as the face of the business, reception experience is required, greeting patients and carers on arrival and its therefore imperative that the post holder has excellent customer service skills, and a passion for an outstanding patient experience.


What skills and experience do I need for the role?

We are looking for individuals who have:
EDUCATION & QUALIFICATION

  • Educated to A level standard or equivalent experience.
  • GCSE Maths and English
EXPERIENCE & KNOWLEDGE

  • Exceptional administrator who can understand and deliver within a complex working environment.
  • Good organisation skills and the ability to multitask.
  • Enjoys working with a range of people and is able to tailor their approach to a
diversity of patient needs.

  • Outstanding telephone manner with the ability to adapt approach to different situations.
  • Excellent verbal and written communication skills.
  • Committed to delivery of consistently high standards of administration.
  • Selfstarter with the ability to work on own initiative, as well as working well within a team.
  • Enjoys the routine and rhythm of a process driven environment.
  • Comfortable making a significant contribution in a small team.
  • Able to balance working independently with appropriate escalation.
  • Committed to delivery of consistently high standards of testing and administration.
  • Previous healthcare administration is desirable, but not essential.
SKILLS & PERSONAL ATTRIBUTES

  • Proven customer service skills with a passion for customer care.
  • Proven administrative skills including the ability to follow processes.
  • Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new patient record systems.

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