Administrator-Worcester Neighbourhood Team Single Point of Access
1 week ago
Job summary
Anexciting opportunity has arisen for Band 3 Administrator post within WorcesterNeighbourhood based at Warndon Clinic [WR4 9PA].
Wehave part-time hours available to work within our team including being part ofa Bank Holiday and weekend rota system alongside the other administratorswithin the Team.
Our Warndon Base is a Single Point of Accessreferral hub for our two Neighbourhood Teams Riverside and Cityside. Wecontinuously look to improve and develop as the demand for the service wedeliver changes. We are seeking toappoint a Band 3 administrator to support the team consisting of handlingtelephone calls from UCR, Community Nurses, Physiotherapist, OccupationalTherapists, Healthcare Assistants and Administrators working with GPs andother agencies to provide excellent quality care to our patients.
This will include managing our new ONPOS[Patient dressing ordering system]
This role also involves supporting juniorstaff and reports from our Emis system.
If youwould like to discuss informally if this is the right role for you, get intouch with Recruiting Manager, Carrie-Ann Lock, option 2 option 1or 2,
Main duties of the job
This is a busy service and your main role willbe to be the first point of contact for patient telephone calls. You will needto take messages clearly and deal with information that is both confidentialand sensitive and occasionally distressing in nature. You will also support the wider team withadministration tasks including supporting on our Electronic Patient RecordSystem EMIS.
You will also be taking calls and dealing withclinical team members including paramedics and supporting them with sharing ofpatient information and use of information technology.
This will include managing our new ONPOS[Patient dressing ordering system]
This role also involves supporting juniorstaff and reports from our Emis system.
You will provide a full range ofadministrative support to the whole team. You must have excellentcommunication, organisational and IT skills.
About us
At Herefordshire and Worcestershire Health and Care NHSTrust, we are working together to deliver outstanding care. We run community hospitals and community healthservices across Worcestershire and provide mental health and learningdisability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for peopleof all ages, experiencing both physical and/or mental health conditions fromover 100 sites.
We will support you to thrive; offer flexible workingoptions for a great work-life balance, help you fulfil your ambitions, andempower you to make positive changes within your team or service. Its why wewere named Large Apprenticeship Employer of the Year award at the 2022Worcestershire Apprenticeship Awards. Wevalue diversity and encourage applications from people of all backgrounds, cultures,and ethnicities.
What we offer
27 days leave plus bank holidays,increasing up to 33 days with long service Generous NHS pension and enhancedpay when you work unsocial hours Flexible and agile workingopportunities Great maternity, paternity, andadoption support Wide range of staff networks suchas LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage) Health service discounts andonline benefits including excellent cycle to work and car salary sacrificeschemes Health and wellbeingopportunitiesIf you would like to know more, please visit our careers website.
Job descriptionJob responsibilities
For full details of the duties and criteriafor the role please refer to the job description and person specificationattached.
Person SpecificationSkills & Abilities
Essential
Ability to communicate clearly and effectively in English in both verbal and written formatsExperience
Essential
Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)Desirable
Previous relevant NHS experience Minute taking experienceQualifications
Essential
Educated to academic Level 3 ( A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 ( GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post I understand that I will be asked to provide original certificates to verify my qualifications at point of offerSkills & Abilities
Essential
Ability to communicate clearly and effectively in English in both verbal and written formatsKnowledge
Essential
Knowledge of office procedures Working knowledge of Microsoft Office: Word, Excel, Outlook Understanding of the Data Protection Act and NHS Code of Confidentiality-
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