Operations Specialist

4 months ago

Remote, United Kingdom Mavenoid Full time

**About us**

Mavenoid is the Intelligent Support Platform for products and devices. Our purpose-built technology delivers best-in-class customer support with intelligent troubleshooting and personalized remote support. Our product manufacturers and sellers provide genius-level customer support and realize brilliant cost savings.

Having raised our Series B, we’re in an exciting phase of growth but are still small enough for each new person to have a big impact on the company as a whole. We were founded in Stockholm, Sweden, but now operate globally as a remote-first company, with team members located across Sweden, the United Kingdom, The United States, and more.

**The role**

Our Operations team is at the heart of our business, whether it’s hiring amazing people, helping them develop, making sure people are paid on time, or maintaining operational excellence.

This is a great role for an experienced generalist who wants to make an impact working as an integral part of the Operations team and reporting directly to the VP of People Operations. This role will support projects in all areas of the department including business operations, finance, talent, culture and engagement. You’ll be supporting senior leaders and colleagues in shaping and delivering solutions according to their needs and priorities.

We are looking for someone excited about challenges and not scared to get their hands dirty. To succeed in this role you must be proactive, tech-savvy, agile, comfortable in the unknown and solution-oriented.

**Responsibilities**:

- Executive administration: Support the CEO with scheduling and travel arrangement
- Be an expert in our operational tooling, and own the setup, maintenance and improvement of those systems.
- Office management
- Streamline approach to gain consistency in reviewing/reporting productivity data across all business area for key metrics
- Support global payroll
- Manage and process monthly global expenses
- Support the finance team with month-end process, cash management, credit control, accounts payable and supplier relationship
- Develop and implement operational policies and procedures to ensure efficiency, quality, service, and cost-effective management of resources while ensuring full compliance
- Assist the leadership team with investor relations
- Ensure that we comply with all legal and regulatory requirements, including insurance, licensing and trademarks
- Stay informed about industry trends, changes in regulations, and emerging issues that may impact business, people and finance operations.

**Requirements**:

- 1+ years of relevant work experience at a fast-paced startup or scale-up
- Detailed-oriented
- Natural curiosity and a solutions-oriented mindset that leads to proactively coming to the table with creative solutions. Some projects will be given to you, and others will require you to identify gaps in the business.
- Exceptional communication skills, capable of delivering complex messages succinctly across different mediums and securing stakeholder engagement.
- Confidence and presence to engage with senior executives and build relationships at all levels.
- Experience supporting finance is a plus
- Proven experience in developing operational processes that enhance scalability and business efficiency is a plus

**Our Core Values**

**Win as a Team** - Teams are not just extensions of leaders, but are instead a composite of individuals, each with their own strengths. We need to work together in order to scale. And, it’s more fun this way

**Teach & Be Taught** - As a company, we believe that there is always a way to improve how you work, and therefore it is important to be consistently open to learning. Also, in a fast-growing company, roles & contexts shift, and it is important to be able to adjust. Teaching others is the flip side of that - it's a great way to build deeper understanding of the topics you teach, and also an important tool to scale the organization as you step into new roles and responsibilities.

**Cut out the B.S.** - Get to the bottom of the issue and surface the information needed to make good decisions.

**Pick up the Pace** - As a startup, our structural advantage is speed, but only if we act with urgency. Don’t leave for tomorrow what you can do today.

**Eyes on the Ball -** Don’t get distracted from what is most important, right now. In a startup, there are a million different things that you can do in any situation, and it’s necessary to have a consistent focus over time on the things that have the highest impact.

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