Call Centre Executive
1 month ago
We are seeking a highly motivated and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients.
**Duties**:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Analyze customer needs and recommend appropriate solutions or products
- Follow call center scripts and guidelines to ensure consistent service delivery
- Maintain a high level of phone etiquette and professionalism at all times
**Qualifications**:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and the ability to think quickly on your feet
- Ability to handle high call volumes while maintaining a positive attitude
**Salary**: From £24,080.43 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 16/04/2024
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