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Executive Officer Call Handler

4 months ago

Liverpool, United Kingdom Brook Street Full time

**A great opportunity to join and work in the public sector as an Executive Officer Call Handler in Liverpool, City Centre.**

**The role will be paid at £13.33 per hour.**

**There are currently two shift patterns available**

**Shift D**

**The hours are full time, 37 hours per week Monday - Friday 11AM-7PM**

**Shift F**

**The hours are part time hours **Shift F Mon,Tue,Wed 5-9PM and Sun 9.15 - 16.45**

**Please note for part time hours, the first few weeks of training are full time hours - 9am -5pm**

***

**Key Responsibilities may include**:

- Advising customer appropriately to ensure first time resolution.
- Accurately inputting all necessary information on internal IT systems so that customer contact is recorded.
- Routing cases appropriately based on the information you receive
- Working as part of a team, developing and maintaining excellent working relationships to deliver what is needed for our customers.
- Building effective working relationships with key internal and external stakeholders.
- Provide support to new colleagues who will be permanent members of the CRC team, involving coaching, and floor walking support where appropriate.
- You will also be responsible, as an Executive Officer Team Leader to be the escalation for individual case management and ensure a smooth running of supervisory duties

**Benefits**:

- The opportunity to join and work in the public sector
- 34 days holiday (pro rata) - this will change depending if you work full or part time
- Rate of pay £13.33 per hour