Call / Case Handler

4 months ago

Liverpool, United Kingdom JB Leitch Ltd Full time

The successful applicant will have great communication and negotiation skills, resilience, a strong work ethic, and be a great team player.

Experience in a similar role is desirable but not essential.

**Key Responsibilities**

The role will involve handling calls and the management of cases including duties such as:

- Handle telephone calls and obtain an appropriate resolution
- Update information on our case management and client systems
- To monitor diary dates and ensure that deadlines are met.
- Deal with routine incoming correspondence, drafting replies as appropriate and resolving queries
- Ensure financial transactions are dealt with efficiently and in accordance with agreed procedures
- General administrative tasks as requested e.g. photocopying, filing etc.

**Knowledge, Skills and Experience**
- Previous call/case handling experience in a similar role
- Excellent listening, verbal & written communication skills
- Resilience when dealing with contentious issues
- Ability to plan and prioritise workloads
- Strong IT skills including MS Office
- Organised and able to work effectively under within a process driven environment
- Effectively work within a team

**The Firm**

JB Leitch is an established Legal 500 commercial law firm based in the heart of Liverpool specialising in legal services for the property management sector. Our excellence is recognised nationally, and we act for corporate clients across England and Wales.

In return for your hard work and team spirit you will receive a competitive salary and benefits package and work in a superb office environment in the heart of Liverpool adjacent to Liverpool One and its many amenities.

We have a great place to work thanks to the dedication and friendliness of our colleagues. We are seeking like-minded individuals who love to love their job and want the Company to grow and succeed.

Our comprehensive benefits include:

- Enhanced annual leave
- Pension
- Bonus
- Employer funded medical benefits
- Paid medical appointments
- Company sick pay
- Online discount portal
- Cycle to work
- Free fruit & refreshments
- Life cover

Normal working days are Monday to Friday - 37 hours per week.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: CH0224

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