Dispatcher

3 weeks ago


Taunton, United Kingdom Meridian Full time

£10.82 - £14.53 per hour dependant on shift times. These will be temp-to-perm positions: temporary for the first 12 weeks, moving onto a permanent contract thereafter upon satisfactory performance.
A supportive and welcoming environment with the ability to progress and develop.
Dispatchers will have access to parking facilities, key card entry for saftey as well as use of utilities. This position is ideal for someone wanting to be part of a caring organisation.

As a dispatcher Working with the Urgent Care Operational Lead you will be answering calls via NHS 111 service and other dedicated lines creating records of this with the dispatchers data entry software. You will be building relationships with the following
Patients and their Carers / Representatives
GPs and Allied Health Professionals within the group
NHS111 Provider
Local Health and Social Care Providers.
South Western Ambulance Service NHS Foundation Trust
The succesful dispatcher will be a key member of the Operational Team and will be responsible for ensuring:
That calls received via NHS111, IVR or Dedicated Lines into the CAS are answered promptly and in line with local and national standards.
That calls requiring a face-to-face consultation receive booked Treatment Centre appointments or home visits within appropriate timescales.
Support clinicians both within the CAS and virtual hubs to ensure that patients receive the right care in the right place, by those with the right skills, the first time.
Aplicants for the dispatcher role will need have great communication skills and have geographical knowlegde of Somerset.

For more information on the Dispatcher role please call Sophie Blower on 01823 334799.


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