Customer Representative

3 weeks ago


Southampton, United Kingdom Switch Advisor Consultancy Full time

We are seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients

**Responsibilities**:

- Communicate effectively with customers to address inquiries, resolve issues, and provide product information
- Provide accurate and timely responses to customer inquiries in person
- Analyze customer feedback and identify areas for improvement in our products or services
- Maintain a high level of professionalism and phone etiquette during all customer interactions
- Collaborate with cross-functional teams to ensure customer satisfaction

**Skills**:

- Strong communication skills with the ability to effectively interact with customers
- Excellent phone etiquette and customer service skills
- Ability to analyze customer needs and provide appropriate solutions

**Salary**: From £23,668.61 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 16/04/2024



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