Guest Relations Representative
2 weeks ago
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevantskills, we’d love to hear from you.
We work flexibly and will assist you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and developing the social networks that make working with us so rewarding. We welcome theopportunity to discuss reduced hours and job share arrangements.
**The Role**
Working within the Princess Team here at Carnival UK, our Guest Relations Representative’s provide an elevated support to our onboard teams to find resolutions to any concerns raised by our guests. You will be required to think outside the box and find creativesolutions.
As a Guest Relations Representative, you will:
- Work with internal stakeholders across our ships and colleagues in the USA to ensure any resolution is found succinctly and effectively
- Represent the brand on post-cruise issues, speaking thoughtfully whilst navigating complex issues
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK13 and is offered on a full time or part time, permanent basis with at least two days based in our Southamptonoffice.
**About You**
Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:
- Customer service experience, ideally within the tourism industry
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