Booking & Scheduling Clerk

4 months ago

Rochdale, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
With demand on our services at an all time high the role our department provides has never been more critical.

Team Members are required to work on a rota system to cover 7.00am - 7.00pm Monday - Friday, Saturday and Sunday 8.00am - 4.00pm

**Main duties of the job**:
As a Senior Booking Clerk your main duties will cover;
- Managing waiting lists by priority and date order
- Booking those next on the list to a date and time that suits them
- Answering and signposting general enquiries from patients calling our appointments line
- Working collaboratively with the directorate team to ensure the capacity & demand balance is right
- Organising your workload to meet our KPI’s

To do this we need you to;
- Be able to prioritise your workload effectively
- Pride yourself on being organised
- Have an excellent eye for detail
- Be confident using a computer and Microsoft Office (in particular Excel)
- Have an excellent telephone manner
- Be able to communicate effectively and manage patient expectation
- Strive to give our patients an excellent customer service
- Be enthusiastic, resilient, confident, and committed

We will give you;
- The chance to make a difference to people in our local communities
- A mix of both office and home-working
- A range of Monday to Friday, daytime, evenings, or weekend hours to suit you
- Career development opportunities

**Working for our organisation**:
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Computer skills including Microsoft Office (in particular Excel)
- Numeracy and literacy qualifications (at least A-C)

**Desirable criteria**:

- NVQ2 or equivalent clerical qualification
- EDCL or Computer skills qualification

**Experience**:
**Essential criteria**:

- Previous experience in an administration role
- Previous experience in a customer service role
- Excellent customer service and communication skills
- Highly organised with an excellent eye for detail
- Be able to communicate effectively and manage patient expectation
- Able to prioritise workload
- Able to demonstrate the Trust Values
- Enthusiastic, resilient, confident, and committed

**Desirable criteria**:

- Patient administration background
- Working within a confidential environment
- NHS Experience, preferably in an administration role
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

**Employer certification / accreditation badges**:

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