Booking & Scheduling Clerk

5 months ago

Rochdale, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

An exciting opportunity has opened up to join our team as a Band 3 Booking and Scheduling Clerk at Rochdale Infirmary.

With demand on our services at an all time high the role our department provides has never been more critical.

Team Members are required to work on a rota system to cover

8.00am - 6.00pm Monday - Friday

As a Senior Booking Clerk your main duties will cover;
Managing waiting lists by priority and date order

Booking those next on the list to a date and time that suits them

Answering and signposting general enquiries from patients calling our appointments line

Working collaboratively with the directorate team to ensure the capacity & demand balance is right

Organising your workload to meet our KPI’s

To do this we need you to;
Be able to prioritise your workload effectively

Pride yourself on being organised

Have an excellent eye for detail

Be confident using a computer and Microsoft Office (in particular Excel)

Have an excellent telephone manner

Be able to communicate effectively and manage patient expectation

Strive to give our patients an excellent customer service

Be enthusiastic, resilient, confident, and committed

We will give you;
The chance to make a difference to people in our local communities

A mix of both office and home-working on a rota basis once training completed

A range of Monday to Friday shifts

Career development opportunities

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

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