Referral Officer/administrator

3 weeks ago

London, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Referral Officer/Administrator - Children's Services**
**Reference no: Islington RQ830095**
**Pay Rate: £18.06 per hour PAYE**
**Role Length: This opening assignment is for 2 - 3 months**
**An Enhanced DBS is required for the role.** The Children’s Service Contact Team is the single point of contact for all new referrals for both Children’s Social Care and the various Targeted Services. It is integral to the Multi-Agency Safeguarding Hub (MASH) and some MASH partners are co-located with the team. The Children’s Services Contact Team is required to deliver high quality responses to incoming contacts within the required timescales with the aim of achieving ‘right service first time’ for children and families. As a Referral Officer, you will be acting as the first point of contact for members of the public and professionals from partner agencies in the CSCT contact and referral process, but also signposting to other services within the organisation. You will support CSCT Managers, Social Workers and MASH partner agency professionals in gathering relevant information from referrers, ensuring this information is inputted accurately and efficiently on our electronic system to allow prompt and effective decisions to safeguard and promote the welfare of children. Within CSCT, you will have the support of a Team Manager, two Deputy Team Managers, and a team of experienced social workers. You will have experience providing administrative support in a busy environment, excellent interpersonal skills and the ability to process information accurately when working under pressure. Additionally, you will have a good understanding of children’s services and a basic understanding about how to respond to concerns about a child. Duties and responsibilities:

- Take responsibility for promoting and safeguarding the welfare of children and young person’s / vulnerable adults in the care of the service, including undertaking regular Child Protection training at a level commensurate with role
- Create, maintain and improve administrative systems to enable the service to meet its aims of delivering a high quality service to children and families
- To work co-operatively with the CSCT Team Manager, Deputy Team Managers, Social Workers and MASH partners to ensure the team meets its aim of ensuring contacts receive a rapid and appropriate response
- Develop and maintain good working relationships with other teams within Children’s Social Care, other departments and clients referred to the service
- Deal sensitively with enquiries or telephone messages, logging calls accurately and alerting social work staff or managers immediately to any issues requiring immediate attention
- To carry out the skilled processing of contacts, ensuring accuracy throughout. To liaise with social work staff and managers to ensure contact information is up-to-date and screening information is accurate
- Use appropriate databases, Microsoft Office and other ICT systems to produce reports, spreadsheets and other documents as required supporting the service and assist others in the use of information technology systems when required
- Follow guidelines to produce standard written or electronic responses to enquiries from family members or professionals to tight deadlines
- Undertake support tasks on projects as required
- Undertake other duties commensurate to the grade of the post.

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:
**Education and experience**:

- Significant experience in an administrative role
- Experience of providing diary management support and minuting meetings to a good standard
- Educated to at least GCSE or equivalent with pass in English language

**Knowledge, Skills and Abilities**:

- Displays an awareness, understanding and commitment to the protection and safeguarding of children and young people
- Knowledge and understanding of Children’s Social Care, and London Child Protection Procedures and Working Together to Safeguard Children
- Ability to work co-operatively and flexibly with others to deliver an effective support service by maintaining positive working relationships with staff and partner agencies
- Excellent organisational skills and experience of managing own workload, and effectively dealing with competing demands to meet deadlines
- Ability to create and maintain administrative systems for the effective collation and monitoring of performance information in a busy environment
- Excellent interpersonal, verbal, written, communication and presentation skills including the ability to explain complex information clearly and accurately
- Ability to support and adapt to change effectively
- Ability to pass a literacy test covering spelling and grammar

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV

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