Administrator / Referral Service Coordinator / Mental Health
2 weeks ago
Administrator / Referral Service Coordinator with previous admin experience in a similar role working in a mental health or healthcare setting, who has excellent communication, organisational and administrative skills is required for a well-established charity based in East London.
This role is officially known as a Referral Co-ordinator and Service Administrator
This role is only available to candidates of African / African Caribbean Heritage under the Genuine Occupational Requirement under s9 Equalities Act 2010
JOB TYPE: Part-Time, Permanent
5 hours per week (some evening work required)
We have a fantastic new job opportunity for an Administrator / Referral Service Coordinatorwith previous admin experience in a similar role working in a mental health or healthcare setting, who has excellent communication, organisational and administrative skills.
Working as the Administrator / Referral Service Coordinator you will be responsible for co-ordinating and triaging all service enquiries and referrals. You will maintain accurate records/statistical data pertaining to all referrals with confidentiality, following data protection and other statutory regulations and requirements.
As the Administrator / Referral Service Coordinator you will be actively involved in outreach work to publicise the Service and to assist administratively in the recruitment, induction, training and support of Volunteers, Interns and Honorary Therapists.
Your duties as an Administrator / Referral Service Coordinator will include:
Deal with telephone, written and email enquiries from clients, prospective clients and referrers
Manage referrals and arrange assessments across the various projects in a streamlined, fast and easy process
Manage client referrals in cases where a more formal referral into specialist services is required
Ensure effective liaison and communication with other projects to ensure easy and effective referral pathways and joint working
Administer and improve existing database system to collect and collate monitoring information, and input/update the data
Work with Salesforce database and other IT systems, storing all information and developing the application
Support other staff in its usage and take responsibility for its consistent application in the department with support from the Team Lead
Assist the leadership team with ad hoc data collection and analysis
Liaise effectively with all staff within the Service and external partners
Circulate information to ensure the Volunteers, Honorary Therapists, Interns and Staff are aware of local and national information sharing and integrated working arrangements
Ensure the office is organised and stationery orders are actioned in good time
Assist with signposting activities, such as the development of a service-wide signposting resource
Support a service-wide programme of outreach and referral engagement, which will include marketing, communication across the organisation, to community services, GP practices, other Healthcare providers and relevant boroughs
Other appropriate duties may be required as the Service develops such as example, compiling a team newsletter, blogs for social media and organising teambuilding and client events
Ability to use MS Office extensively and cloud systems such as Salesforce
Qualified to at least GCSE level or equivalent in Maths and English
Experience of working in a mental health or healthcare setting
Good understanding of data protection, confidentiality, safeguarding and risk management and demonstrable examples of putting these into practice
Substantial experience of administration duties, including setting up systems, recording and monitoring information
Able to work with a range of stakeholders to develop professional working relationships to support clients
Ability to build up and maintain a network of external contacts that can help achieve service goals
Experience of working with Black, African and Caribbean Communities and/or Service is desirable
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