Administrator

1 month ago

London, United Kingdom Central London Community Healthcare NHS Trust Full time

We are looking to recruit an Administrator to work alongside our clinical teams in Community Adult Health Services within the Wandsworth Borough.

Post holders will be expected to support services between 08.00 - 17.00 hours. However it is desirable if the South Team administrator was available to work a later shift pattern, that is, up until 20.00 hours to support the night nursing team.

You will require previous experience of performing administrative duties, have excellent communication and organizational skills, be able to work well in a team and take instructions from several sources.

We are looking for people who are reliable, possess good timekeeping skills, are highly organized, competent with a range of I.T. packages, have a good telephone manner with the ability to take clear messages and perform general office duties.

You will have a good general education with the equivalent of GCSEs in English and Math’s at Grade A-C or equivalent work based experience and has a keen eye for detail.
1. Work within the South Division locality teams and administer an efficient and cost effective administrative service across the South Division.
2. The post holder will provide a comprehensive and a high quality, efficient and cost effective administrative service to the locality teams.
3. The post holder will take responsibility for supporting administrative processes for patient referrals and records such as referral documents, updating waiting lists, booking clinics and communicating appointment related information to patients/carers as required.
4. Provide a patient focused service by responding to all queries from patients, referrers and staff in a timely and professional manner
5. Manage patient appointments for patients who attend community based clinics
6. Support temporary staff and support day to day running of the office.

Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
- Take initiative in suggesting improvements to administrative process ensuring the process remains efficient and cost effective
- Responsible for taking receipt of patient referrals and inputting appropriate information into the electronic patient record
- Responsible for liaising with GPs regarding patient referrals both verbally and in writing
- Responsible for supporting the allocation of patient referrals appropriately within services
- Manage any supplementary information required to support referrals
- Communicate clearly and concisely with clinical colleagues to ensure effective processing of referrals and patient information
- Responsible for answering referrers and patient queries in a polite and courteous manner
- Responsible for appointment management on electronic patient record system
- Responsible for providing accurate written confirmation of appointments to patients
- Responsible for taking receipt of new patient information and inputting appropriate information onto electronic patient record
- Administer processes to collate satisfaction feedback from patients and referrers
- Ensure divisional service needs are met through the delivery of a cohesive administration service
- Responsible for maintaining the integrity of patient data on electronic patient record including the creation and updating of records
- Deal with incoming/outgoing correspondence from both internal and external agencies efficiently and effectively
- To ensure all letters, memos and reports created by the team are on time and to a high standard of accuracy and follow Trust branding guidelines
- Participate in team meetings, including typing and distributing minutes, booking rooms and arranging refreshments
- Open and appropriately distribute or action incoming post
- Work with colleagues in the services to maintain accurate clinical diaries for appointment booking
- To support off-duty and roster management under direction of the Locality manager utilising electronic roster (Allocate) as needed.
- To create and maintain databases/spreadsheets, inputting information and ensuring that all information is accurately recorded
- Provide information to technical colleagues in the Division to help inform reports as required
- Maintain accurate electronic and paper
- based departmental records, ensuring that documentation is easily accessible and archived appropriately
- Undertake audits and surveys as requested
- Work with computer software as required such as MS Office software

Please refer to the attached Job Description for full list of responsibilities

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