Referral Officer

1 month ago


London, United Kingdom Akton Recruitment Full time

Newham

£21 Per Hour

I am recruiting for a local authority who is looking for someone to provide an effective and efficient service to telephone callers and to deal with written enquiries for services provision. To provide administrative, clerical, and ICT support.

Key Tasks and Accountability's

To respond politely, efficiently and sympathetically to enquiries from professional organisation, e.g. Health, Police, Probation and the Courts and from members of the public. To actively listen in order to assess and clarify the needs of the enquirer.

To handle difficult or sensitive enquiries effectively using listening and rapport building skills.

To ensure that the allocation of cases to individual social workers is accurately and promptly recorded.

To deal with difficult clients including controlling difficult conversations communicating effectively with enquirers who have varying needs and requirements.

To undertake clerical, administrative and ICT data loading duties within the office including maintenance of files and records, sorting and distributing mail, filing, record keeping, answering telephone calls, maintaining office supplies and providing general office support.

To record requests for resources and information relating to external agencies and other council services ensuring service users receive all relevant information.


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