Medical Secretary

5 months ago


Birmingham, United Kingdom Priory Healthcare Full time

Providing quality, inspiring innovation and delivering value is what we set out to achieve at Priory Healthcare. Enabling our patients with mental health illness to receive a truly integrated and holistic approach to their treatment, regardless of complexity or severity, thanks to the knowledge and expertise of our multidisciplinary clinical teams.
Priory Beverley House has strong links with other surrounding Priory Hospitals within the region, providing the opportunity to network with other Consultants from different specialisms and service lines as well as obtain supervision and support from the Regional Medical Director.

You will be part of a well-established and cohesive multi-disciplinary team which includes a; Speciality Doctor, Principal Psychologist, Senior Occupational Therapist, Occupational Therapist, Registered Mental Health and Learning Disability Nurses, Occupational Therapy Assistants, Ward Manager and Recovery Support Workers.

In taking on this role, you will be part of a visionary and inspiring team and will be joining a group of individuals whose main goal is to support our patients and their families with their recovery journey and to live their best life. The hospital works closely with NHS partners to ensure that patients safely transition from our service back into the community, with robust follow up support packages.
We are looking for an experienced Medical Secretary; who will provide efficient, professional and effective secretarial and administrative support to the Hospital and specifically to the Consultant Psychiatrist/Doctor.

This will regularly include typing, minute taking, receiving telephone enquiries, diary and appointment management, managing correspondence, meeting and greeting visitors and other administrative tasks as appropriate. You will also be required to liaise with other Priory Healthcare sites and departments, GPs and Commissioners regarding specific patient details.

Roles & Responsibilities
- To provide cross cover within Beverley House MDT team, as assigned by your line manager.
- Provide exceptional customer service to our patients, ensuring a positive customer experience.
- Organise diaries and patient appointments directly with patients and RC whilst ensuring the hospital is providing the best possible service to patients.
- Consistent use of CareNotes, paying particular attention to uploading reports and copy documents as appropriate and in line with company policies and SLAs.
- Liaise with Inpatient and Therapy Services regarding admissions, discharges, follow up arrangements and CPA and other multi agency meetings
- Handle complaints from patients and families with sensitivity and a level of urgency, escalating to the site HD, and in accordance with Company Policy.
- Ensure that all documentation is correctly filed, in order that regulatory and other auditors can be satisfied.
- Update patient details and records within CareNotes promptly, ensuring accuracy of all data input.
- Ensure that Medical records are safely stored and archived in accordance with company and local procedures.
- Maintains all standards pertaining to confidentiality and Information Governance in accordance with Company Policies.
- Handle all external and internal enquiries relating to an individual or department, directing queries as appropriate.
- Seek to continually improve processes so that the hospital can operate efficiently.
- Work effectively with colleagues across all departments with a strong focus on the success of the hospital
- To take minutes of all patient related meetings.
- Conducts yourself in a manner consistent with the company behaviours, demonstrating a flexible and helpful manner to all colleagues.
- You will be expected to provide cover and support to the wider team at site as and when needed

Knowledge / Education / Skills
- Excellent computer and Microsoft office skills and can audio-type.
- An understanding of medical terminology is required.
- Passionate about providing a high quality service to the hospital.
- Strong organisational skills, ability to prioritise own workload.
- Detail oriented and excellent attention to detail
- A team worker
- A high level of confidentiality and integrity required.


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