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Part Time Customer Service Administrator

4 months ago

Hessle, United Kingdom Spark Online Retail Specialists Full time

**We Offer...**:

- Competitive salaries
- Flexible working hours
- Flexible holidays
- A friendly team atmosphere
- Training to develop your skills
- Annual performance appraisals
- A great games lounge for relaxing at lunch
- Free (optional) social events every 2 months
- Unlimited supply of freshly brewed proper coffee

**Life at Spark**:
We offer the chance for you to perfect your skills in a friendly forward-thinking environment with like-minded individuals.

From your very first day, you'll be a respected and important part of our team. You'll always be encouraged to think freely and share your input and ideas about everything we do, however big or small.

You'll be working alongside industry professionals who are always happy to offer their experience, support and guidance. We hope you may be able to teach us a few things too

**We Achieve...**:
This year, through web systems designed, built and managed by us, we will...
- Serve over 1 trillion files to more than 8 million web users.
- Handle over £10 million worth of e-commerce transactions.
- Manage and track more than £1 million worth of online advertising.
- Help Yorkshire's businesses make the most of the web.
- Enjoy doing it.

Please note: This is a temporary maternity cover position (up to 12 months), however with a new project underway a permanent role may be possible.
- Salary: £20k pro rata_
- Part Time up to 30 hours per week_

Spark (the trading brand of Sound Solutions Advertising Ltd) are one of Yorkshire’s leading e-Commerce Specialists, with some exciting projects on the horizon.

We pride ourselves on being innovative and enthusiastic, whilst maintaining our strict focus on results. To further strengthen our passion towards our clients' success we invite an equally like minded person to join our team.

We are looking for a Customer Service Manager to join our existing team of 11 talented people in a temporary maternity cover role. You will liaise with team members from all departments with a focus on front-facing client work.
- **Bring New Clients on Board - **meeting and liaising with potential new customers during the initial enquiry stages and regularly as the project progresses, helping with quoting, scheduling large projects through our jobs list and ensuring the customer is informed of deadlines and updates.
- **Oversee Jobs from Sign Off to Completion -** knowledgable of jobs going through our system and ensuring they run on track, advising clients accordingly of work progression and technical updates, assisting with background work required to help projects run on time.
- **Take Care of Existing Clients - **building up a rapport with existing customers, ensuring they are happy and assisting them with general queries including: optimising their current website, advising on best practices and following work through the system internally.
- **Manage a Small Design Team - **keeping track of the design team work flow, delegating and prioritising tasks, quoting and invoicing for design team work, supporting and advising the designer in their role.

**Required Skills**:

- **Communication Skills - **outgoing and friendly approach with the ability to engage with clients, distribute information to other external sources and with excellent grammar and spelling skills.
- **Highly Organised - **able to co-ordinate work across teams both internal and external with a strong eye for detail with a focus on delivering the promised results to customers.
- **Creativity - **coming up with new ideas to help clients develop their online presence and sales.