Customer Service Advisor
7 months ago
Due to continued growth and internal promotion in our business, we are looking to hire additional Customer Service Advisors
The Role:
- As a Customer Service Advisor at MS3 Networks your job purpose is to support the Customer Experience & Operations Manager in delivering an excellent customer experience to all our customers.
- Based from our offices in Hessle, as Customer Service Advisor, you will be instrumental in handling our customer queries and resolutions in a professional and timely manner.
- Being the first point of contact for customers you will be dealing with a wide variety of queries from our Wholesale Partners as well as from members of the public in regards to our build activity and engagement in the communities we operate.
- You will be responsible for ensuring all enquiries are dealt with efficiently and effectively and in line with the required key performance indicators.
- You will work closely with key departments to effectively record, monitor and action tickets utilising our internal tracker system.
**About MS3 Networks**: MS3 is a fibre network operator based in the Kingston-Upon-Hull area with plans to pass over 500,000 homes and businesses with full fibre. As a wholesale-only provider, MS3 will enable its existing and future ISP clients to provide up to 10Gb connections to end-customers, building on their existing fibre ring through Hull and to more than 30 other locations in the region.
**About you**:
- Experience in a similar customer service, call centre, helpdesk role would be advantageous
- Proactive problem solver
- Good communicator with a ‘can-do’ attitude
- Patience when handling tough cases
- Can effectively plan and manage own time and actions to deadline
- Ability to build professional customer relationships
- Ensure confidentiality and discretion is adhered to at all times
- High level of accuracy and attention to detail
- Demonstrate flexibility and be a team player
- Ability to work on own initiative
- Computer literate with the Microsoft suite of programmes such as word, excel, PowerPoint, Teams, OneDrive etc.
Please note this job description is indicative and not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Role duties, responsibilities and activities may reasonably change at any time with or without prior notice.
MS3 Networks are a Disability Confident Company
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
Work Location: In person
Reference ID: CSALO
-
Customer Service Advisor
6 months ago
Hessle, United Kingdom MS3 Networks Limited Full timeDue to continued growth and internal promotion in our business, we are looking to hire additional Customer Service Advisors! The Role: - As a Customer Service Advisor at MS3 Networks your job purpose is to support the Customer Experience & Operations Manager in delivering an excellent customer experience to all our customers. - Based from our offices in...
-
Service Advisor
7 months ago
Hessle, United Kingdom Drive Motor Retail Ltd Full timeJoin a successful team at Drive Motor Retail in Hull! We are looking to recruit a Service Advisor to join our busy Aftersales team in Hull. You must be enthusiastic, outgoing and a process driven individual who puts customer service at the forefront of all they do. As a Service Advisor at Drive Motor Retail, you will be the first point of contact for our...
-
Service Advisor
6 months ago
Hessle, United Kingdom Marshall Motor Group Full time**Customer Service Advisor** **Location: Marshall Honda Hull** **Hours: 47 hours per week, including Saturday mornings on a rota basis** **Salary: Basic plus OTE up to £32,000 (site dependent)** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers,...
-
Service Advisor
6 months ago
Hessle, United Kingdom Hatfields Jaguar Land Rover Hull Full time**Service Advisor** **Hatfield - Jaguar Land Rover Hull** **£29,000.00 with a £6,000.00 Bonus Opportunity** Monday - Friday Rota between 08:00 - 18:00 (45 hours per week) - Competitive Salary - 30 days holiday (inclusive of Bank Holidays) rising to 33 after 2 years’ service. - Bonus scheme - Contributory workplace pension scheme - Career progression...
-
Customer Care Advisor
7 months ago
Hessle, United Kingdom CarSupermarket.com Full timeAre you passionate about Customer Service and would like to work in a fun, friendly and fast paced environment? **We will offer you**: - A salary of £24,500 - 6 weeks annual leave (rising with length of service) - Training and career development - Pension and health care scheme - Cycle to Work scheme - Employee of the Month Awards - Free parking, tea, and...
-
Customer Service Advisor
6 months ago
Hessle, United Kingdom Hull Fibre Full timeOverview: Due to rapid expansion, we are looking for a passionate and professional Customer Service Administrator, to join our team to assist with Customer Service and General admin duties. **The Role** - Be first point of call for all customer inquiries, complaints, and feedback in a timely and professional manner. - Maintain accurate and detailed customer...
-
Customer Delivery Advisor
7 months ago
Hessle, United Kingdom CarSupermarket.com Full time**We will offer you**: - £26,000 salary and the potential to earn a realistic OTE of £35,000 - 6 weeks annual leave (rising with length of service) - Training and career development - Pension and health care scheme - Cycle to Work scheme - Employee of the Month Awards - Free parking, tea, and coffee - Paid social events - Access to dedicated mental health...
-
Service Support Advisor
7 months ago
Hessle, United Kingdom CarSupermarket.com Full time**Are you an experienced Administrator that is passionate about Customer Service and would like to work in a fun, friendly and fast paced environment?** **We will offer you**: - A salary of £26,500 - 6 weeks annual leave (rising with length of service) - Training and career development - Pension and health care scheme - Cycle to Work scheme - Employee of...
-
Customer Success Advisor
4 weeks ago
Hessle, United Kingdom Giacom Full timeGiacom's market-leading platform, Cloud Market, provides one place where partners can procure and manage comms, cloud, hardware, mobile and IT products and services, from the world's leading vendors and service providers.The Customer Success Advisor will provide direct support to the Communication and Connectivity partner base in a timely and accurate...
-
Customer Services Advisor/Administrator
2 months ago
Hessle, United Kingdom CV-Library Full timeDescription: An excellent opportunity to join a well-established company who puts their staff first, Kingston Recruitment are currently looking to source an experienced Customer Services professional to join our client. Working from offices within West Hull, the successful candidate will have opportunity to help develop existing business processes to...
-
Parts Advisor
6 months ago
Hessle, United Kingdom Livingstone Motor Group (Hull) Full timeParts Advisor AN amazing role that doesnt often come at LIvingstone Motor Group! A multi award winning dealership we need you to contiunte to fly the flag for team LIvingstone. Be customer focused be able to work well in a team and be dedicated, trustworthy and commited. You will be treat like you matter! Why? Because to us you do! This is you chance to...
-
Parts Advisor
6 months ago
Hessle, United Kingdom Livingstone Motor Group (Hull) Full timeParts Advisor AN amazing role that doesnt often come at LIvingstone Motor Group! A multi award winning dealership we need you to contiunte to fly the flag for team LIvingstone. Be customer focused be able to work well in a team and be dedicated, trustworthy and commited. You will be treat like you matter! Why? Because to us you do! This is you chance to...
-
Aftersales Advisor
7 months ago
Hessle, United Kingdom Marshall Motor Holdings Full time**Customer Service Advisor** **Location**: Honda Hull **Hours**: 47.5 hours per week, including Saturday mornings on a rota basis **Salary**: Basic plus OTE up to £36,000 (site dependent) **Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as...
-
Parts Advisor
6 months ago
Hessle, United Kingdom Drive Motor Retail Ltd Full timeJoin a successful team at Drive Motor Retail in Hull! Drive Motor Retail is an award-winning car and van dealership, representing the Hyundai and MG brands. We pride ourselves on our exemplary customer service and have won multiple awards as well as the motor trader “Customer Care” award in 2021. Our employees are at the heart of our accomplishments and...
-
Home Delivery Advisor
7 months ago
Hessle, United Kingdom CarSupermarket.com Full time**Do you fancy earning up to £30,000 (FTE) as one of our Home Delivery Advisors?** Due to our continued growth, we are looking for additional Home Delivery Advisors to join our team based at our head office in Hessle. We will offer you: - £25,000 salary (FTE) and the potential to ear a realistic OTE of £30,000 (FTE) - 6 weeks annual leave pro-rata...
-
People Advisor
1 month ago
Hessle, United Kingdom MS3 Networks Limited Full timeJob Description Join Us as a People Advisor at MS3 Networks! Salary: £35,000 + Benefits Reporting to: People & Culture Manager Location: MS3 Networks, Owen House, Priory Park West, HU13 9PD Who We Are MS3 Networks is more than just a fibre network operator. We’re the backbone of digital transformation in the Hull region, with a mission to connect...
-
Customer Success Advisor
7 months ago
Hessle, United Kingdom Giacom Full timeDepartment: Operations - Salary: up to £23,000 - Location: Hessle, Hull office **Role Overview** Provide direct support to the cloud partner base in a timely and accurate manner. Using all available Internal & External resources to provide a high level of service putting our partners at the centre of all communications. **Responsibilities &...
-
Customer Success Advisor
7 months ago
Hessle, United Kingdom Giacom Full time**Department**: Operations. - **Salary**:Up to £24,000 + Comprehensive benefits package. - **Location**:Hessle (minimum 3 days a week in office). **Role Overview** Provide direct support to the cloud partner base in a timely and accurate manner. Using all available Internal & External resources to provide a high level of service putting our partners at...
-
Customer Service Operator
4 weeks ago
Hessle, United Kingdom Staffline Express Full timeWe are currently working with an iconic hull-based client and are looking to recruit Customer Service Operators on an ongoing temporary basis. The Client plays a vital part in Hull, and we are looking for workers with exceptional customer service skills. Purpose of Job: ● To provide a prompt, courteous and efficient service to all customers by...
-
Customer Service Operator
1 month ago
Hessle, United Kingdom CV-Library Full timeWe are currently working with an iconic hull-based client and are looking to recruit Customer Service Operators on an ongoing temporary basis. The Client plays a vital part in Hull, and we are looking for workers with exceptional customer service skills. Purpose of Job: ● To provide a prompt, courteous and efficient service to all customers by...