Customer Service Operator

4 weeks ago


Hessle, United Kingdom Staffline Express Full time

We are currently working with an iconic hull-based client and are looking to recruit Customer Service Operators on an ongoing temporary basis. The Client plays a vital part in Hull, and we are looking for workers with exceptional customer service skills.

Purpose of Job:
● To provide a prompt, courteous and efficient service to all customers by correctly classifying vehicles and collecting tolls.
● To ensure that all payment handling standard operating procedures are adhered to
● Resolve issues and respond to customer queries, with assistance of the
Assistant Operations Manager where necessary.
● To act as an ambassador for the client at all times and provide outstanding customer service.
● Ensure safety & security of all staff, customers and general public on the toll plaza..

This role will require the successful candidates to be flexible within their working patterns, although they will be a shift pattern to follow.

Working hours are as follows.
6am-6pm (Days)
6pm - 6am (Nights)
You will work on a 4-week rotating rota - which will be given to you in advance.

Rates of pay
£11.59ph - Basic Pay
£17.39 - Overtime over 37 hours
£15.07 - Between the hours of 22.00 and 06.00am

Successful candidates will have to undergo a 3-day training program prior to starting their first shift. We are looking for candidates that want ongoing regular hours.

Training Dates
18/3
25/3

With successful and trained workers starting on 1st April 2024

Your Time at Work
The Main responsibilities for this role are:

1.To collect tolls in the form credit/debit cards (electronic payment),
vouchers/tickets, and issue receipts
2. To accurately classify vehicles using the toll operating equipment and charge the
appropriate toll.
3. To record different types of payment on the toll operating equipment
4. To collect tolls following the correct procedure to ensure reconciliation can be
completed.
5. To promote and educate customers on the benefits of automatic & electronic
forms of payment.
6. To provide advice to customers on breakdowns, traffic hold ups, promotions and
other requests for information in a prompt, courteous and respectful manner.
7. To act as an ambassador for the Humber Bridge at all times and provide
outstanding customer service.
8. Ensure toll booths are clean and tidy and stocked with appropriate items.
9. Ensure security and safety procedures are followed at all times.
10. The above principal accountabilities are not exhaustive and may vary without
changing the character of the job or level of responsibility.

FULL TRAINING WILL BE GIVEN TO ALL PRIOR TO STARTING

Our Perfect Worker
Our Perfect worker - will have experience in a customer facing environment and have had experience dealing with card payments - however this is not essential as full training will be given. We are looking for workers who are motivated and pride themselves on exceptional customer service.

If the above sounds like you then we would love to hear from you apply directly through the advert and someone will be in contact with you to discuss further

Key Information and Benefits
- Onsite Canteen
- Onsite Parking
- PPE provided
- Overtime Pay
- Unsociable hour Pay

About Staffline
Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you.
We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you.
Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer.
Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline



  • Hessle, United Kingdom CV-Library Full time

    We are currently working with an iconic hull-based client and are looking to recruit Customer Service Operators on an ongoing temporary basis. The Client plays a vital part in Hull, and we are looking for workers with exceptional customer service skills. Purpose of Job: ● To provide a prompt, courteous and efficient service to all customers by...


  • Hessle, United Kingdom MS3 Networks Limited Full time

    Due to continued growth and internal promotion in our business, we are looking to hire additional Customer Service Advisors! The Role: - As a Customer Service Advisor at MS3 Networks your job purpose is to support the Customer Experience & Operations Manager in delivering an excellent customer experience to all our customers. - Based from our offices in...


  • Hessle, United Kingdom MS3 Networks Limited Full time

    Due to continued growth and internal promotion in our business, we are looking to hire additional Customer Service Advisors! The Role: - As a Customer Service Advisor at MS3 Networks your job purpose is to support the Customer Experience & Operations Manager in delivering an excellent customer experience to all our customers. - Based from our offices in...


  • Hessle, United Kingdom Consortium Professional Recruitment Full time

    Job Description:In this exciting role as a UK Transport Planner, you'll play a crucial part in our logistics operations, ensuring seamless transportation and timely delivery to our customers. Your expertise will help us streamline processes, optimize resources, and drive efficiency throughout our supply chain.Main Responsibilities:Manage customer orders and...


  • Hessle, United Kingdom Hull Fibre Full time

    Overview: Due to rapid expansion, we are looking for a passionate and professional Customer Service Administrator, to join our team to assist with Customer Service and General admin duties. **The Role** - Be first point of call for all customer inquiries, complaints, and feedback in a timely and professional manner. - Maintain accurate and detailed customer...


  • Hessle, United Kingdom Spectrum Full time

    **Key Responsibilities**: - Provide excellent customer service to customers and handling of enquiries. - Direct calls to the appropriate departments or individuals. - Maintain clear and concise communication regarding ticket status. - _Assist with various paperwork tasks, including manual documentation. - Ensure accuracy and completeness of paperwork. -...


  • Hessle, United Kingdom The Recruitment Bar Full time

    Customer Support Specialist Our client is looking for an enthusiastic, customer service driven person to perform a first line support role. A keen interest in technology is important however a customer service first attitude is key to this role. The successful candidate will need a calming nature under pressure, with a 'can do’ attitude backed up by a...


  • Hessle, United Kingdom CV-Library Full time

    Description: An excellent opportunity to join a well-established company who puts their staff first, Kingston Recruitment are currently looking to source an experienced Customer Services professional to join our client. Working from offices within West Hull, the successful candidate will have opportunity to help develop existing business processes to...


  • Hessle, United Kingdom McArthur Dean Training Full time

    Working for a firm of solicitors based in Hessle, this is a fantastic opportunity to take the first steps of a career within a legal environment. This role offers good progression routes for the right person. **Apprenticeship Framework** Customer Service Practitioner Level 2 **Job Spec** - Cover the reception, answering the telephone and dealing with...

  • Warehouse Operative

    2 weeks ago


    Hessle, United Kingdom Tps Careers Full time

    TPS Warehouse Operative Who are TPS?TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles.TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles.TPS is a national network...

  • Production Operative

    6 months ago


    Hessle, United Kingdom Flexipol Full time

    **Job Title**:Production Operative **Location**:**Hessle,**Hull **Job Type**:Permanent, Full Time **Working Hours**: 37.5 hours per week on a 2-week rotating shift pattern **Salary**: £10.50 to £13.84 an hour. As a Production Operative you will play a pivotal role in creating high quality products for our customers. **Duties will include**: -...

  • Production Operative

    7 months ago


    Hessle, United Kingdom Flexipol Full time

    **Machine/Production Operative Vacancy** **Location**: **Hessle,**Hull **Job Type**:Permanent, Full Time **Working Hours**: 37.5 hours per week on a 2-week rotating shift pattern **Salary**: £12 an hour As a Production Operative you will play a pivotal role in creating high quality products for our customers. **Duties will include**: - Setting and...

  • Production Operative

    6 months ago


    Hessle, United Kingdom Flexipol Full time

    **Machine/Production Operative Vacancy** **Location**: **Hessle,**Hull **Job Type**:Permanent, Full Time **Working Hours**: 37.5 hours per week on a 2-week rotating shift pattern **Salary**: £10.96 to £13.84 an hour depending on experience As a Production Operative you will play a pivotal role in creating high quality products for our...


  • Hessle, United Kingdom Consortium Professional Recruitment Full time

    Job Title:UK Transport PlannerAbout the Role:We are seeking an experienced UK Transport Planner to join our team. As a key member of our logistics operations, you will be responsible for coordinating transportation and ensuring timely delivery to our customers.Key Responsibilities:Process customer orders and maintain consistent communication with...


  • Hessle, United Kingdom CV-Library Full time

    International Field Service Engineer * International Field Service Engineer * Up to 50% time away * Process Machines Manufacturer * £40.000 – £60.000 (+Benefits) We are working with an established Process Machines Manufacturer company based in East Yorkshire, UK. They are recruiting for an International Field Service Engineer...


  • Hessle, United Kingdom IMPACT FORK TRUCKS LIMITED Full time

    Job Summary:This is a fantastic opportunity to join IMPACT FORK TRUCKS LIMITED as a Fleet Operations Manager. In this role, you will be responsible for managing the local rental fleet and providing exceptional customer service.As a key member of our team, you will have a strong focus on driving sales growth and hitting targets. Your excellent communication...


  • Hessle, United Kingdom Neill and Brown Global Logistics Full time

    Neill and Brown Global Logistics, a well-established logistics provider in Hessle are looking to take on a Customs Administrator Apprentice to join their team. **Key Responsibilities**: - Inputting customs data into SCS/Multifreight/Mandata/Multished systems - Assisting with the production of department reports/audits; analysis of produced data -...


  • Hessle, United Kingdom Close Brothers Group Full time

    **OVERALL SUMMARY** **RESPONSIBILITIES** **_ Proposal and Pay out processing_** - Work closely with Sales/Customers to smooth the onboarding and agreement set-up processes and providing real-time updates to customers and other interested parties when required - Provide support to the Sales/Customers with processing of new proposals, including checks on...


  • Hessle, United Kingdom Giacom Full time

    Department: Operations - Salary: up to £23,000 - Location: Hessle, Hull office **Role Overview** Provide direct support to the cloud partner base in a timely and accurate manner. Using all available Internal & External resources to provide a high level of service putting our partners at the centre of all communications. **Responsibilities &...


  • Hessle and Hill Top, United Kingdom Sytner Group Full time

    Job DescriptionWe are seeking a highly motivated and experienced Warehouse Operations Manager to join our team at Sytner Group. As a key member of our warehouse operations team, you will be responsible for leading a high-performing team to deliver exceptional customer service and drive business growth.Key Responsibilities:Team Leadership: Lead a team of...