Customer Support Specialist
2 weeks ago
Customer Support Specialist
Our client is looking for an enthusiastic, customer service driven person to perform a first line support role. A keen interest in technology is important however a customer service first attitude is key to this role. The successful candidate will need a calming nature under pressure, with a 'can do’ attitude backed up by a tenacity to ensure the customer receives a service that is beyond expectation.
The role
To diligently fulfil technical support duties to our clients to ensure system are kept operational, in line with our agreed SLA (Service Level Agreement) and customer expectations. Ensuring that we do so in such a manner that matches and bridges the gaps between technical and operational people and leaves our customer feeling our service was beyond expectation.
Responsibilities
Inbound support
- Respond to inbound technical support enquiries promptly, with accuracy, and attention to detail.
- Record all enquiries, communication, and information in Zoho, SharePoint or relevant systems to assist you and colleagues with the best resolution and collaborative effort.
- Make use of data within our systems to achieve our best results and manage enquiries and communication to our customers.
- Ensure you are focused and efficient following the support processes for your allocated role in the helpdesk.
-
Technical Support Specialist
1 day ago
Hessle and Hill Top, United Kingdom Rockfield Specialist Recruitment Full timeRockfield Specialist Recruitment is seeking a diligent and committed Technical Support Specialist to join their growing team.Job DescriptionAs a support executive, you will be responsible for ensuring systems are operational and meeting service level agreements and customer expectations. Your key duties will include:Responding to inbound support enquiries...
-
Technical Support Executive
1 day ago
Hessle, United Kingdom Rockfield Specialist Recruitment Full timeOur client is a growing and market leading IT solution provider who now seek to appoint a diligent and committed Technical Customer Support Executive.As a support executive you will fulfil support duties to customers to ensure systems are kept operational, and in line with service level agreements and customer expectations.Key duties * Respond to inbound...
-
Technical Support Executive
1 day ago
Hessle, United Kingdom Rockfield Specialist Recruitment Full timeOur client is a growing and market leading IT solution provider who now seek to appoint a diligent and committed Technical Customer Support Executive. As a support executive you will fulfil support duties to customers to ensure systems are kept operational, and in line with service level agreements and customer expectations. Key duties * Respond to inbound...
-
IT Support Specialist
4 weeks ago
Hessle, United Kingdom William Jackson Food Group Full timeJob Title: IT Support SpecialistAbout Us: William Jackson Food Group is a dedicated family-owned food business that started in 1851. Our group has five fantastic food businesses, and we're committed to valuing our people, working with customers and suppliers, and looking after the environment.Job Summary: We're seeking an experienced IT Support Specialist to...
-
Technical Support Executive
1 day ago
Hessle, United Kingdom Rockfield Specialist Recruitment Full timeOur client is a growing and market leading IT solution provider who now seek to appoint a diligent and committed Technical Customer Support Executive.Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.As a support executive you will fulfil support duties to customers to ensure systems...
-
Customer Experience Agent
1 day ago
Hessle and Hill Top, United Kingdom Rockfield Specialist Recruitment Full timeRockfield Specialist Recruitment is seeking a Customer Experience Agent to join their team, providing exceptional customer service and technical support to clients.About the RoleThis is a fantastic opportunity to work with a growing company, delivering high-quality support services to clients across various industries.Key ResponsibilitiesYour key...
-
Customer Relationship Specialist
7 months ago
Hessle, United Kingdom Close Brothers Group Full time**OVERALL SUMMARY** **RESPONSIBILITIES** **_ Proposal and Pay out processing_** - Work closely with Sales/Customers to smooth the onboarding and agreement set-up processes and providing real-time updates to customers and other interested parties when required - Provide support to the Sales/Customers with processing of new proposals, including checks on...
-
Customer Relationship Specialist
6 months ago
Hessle, United Kingdom Close Brothers Group Full time**OVERALL SUMMARY** **RESPONSIBILITIES** **_ Proposal and Pay out processing_** - Work closely with Sales/Customers to smooth the onboarding and agreement set-up processes and providing real-time updates to customers and other interested parties when required - Provide support to the Sales/Customers with processing of new proposals, including checks on...
-
Customs Administrator Apprentice
6 months ago
Hessle, United Kingdom Neill and Brown Global Logistics Full timeNeill and Brown Global Logistics, a well-established logistics provider in Hessle are looking to take on a Customs Administrator Apprentice to join their team. **Key Responsibilities**: - Inputting customs data into SCS/Multifreight/Mandata/Multished systems - Assisting with the production of department reports/audits; analysis of produced data -...
-
Senior Customs Clerk
6 months ago
Hessle, United Kingdom Castle Employment Full timeWe're looking for a dynamic Senior Customs Clerk to play a pivotal role in ensuring the smooth and reliable processing of import and export declarations for valued customers. As a Senior Customs Clerk, you will report directly to the Customs Manager and be responsible for a range of key duties such as completing import/export declarations and supporting the...
-
Customer Service Advisor
6 months ago
Hessle, United Kingdom Hull Fibre Full timeOverview: Due to rapid expansion, we are looking for a passionate and professional Customer Service Administrator, to join our team to assist with Customer Service and General admin duties. **The Role** - Be first point of call for all customer inquiries, complaints, and feedback in a timely and professional manner. - Maintain accurate and detailed customer...
-
Customer Team Member
7 months ago
Hessle, United Kingdom Coop Full time**Customer Team Member** - Location: 27 - 29 The Square, Hessle, Hull, HU13 0AE- Pay: £12.00 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training...
-
Customer Success Advisor
3 weeks ago
Hessle, United Kingdom Giacom Full timeGiacom's market-leading platform, Cloud Market, provides one place where partners can procure and manage comms, cloud, hardware, mobile and IT products and services, from the world's leading vendors and service providers.The Customer Success Advisor will provide direct support to the Communication and Connectivity partner base in a timely and accurate...
-
Customer Service Advisor
6 months ago
Hessle, United Kingdom MS3 Networks Limited Full timeDue to continued growth and internal promotion in our business, we are looking to hire additional Customer Service Advisors! The Role: - As a Customer Service Advisor at MS3 Networks your job purpose is to support the Customer Experience & Operations Manager in delivering an excellent customer experience to all our customers. - Based from our offices in...
-
Customer Service Advisor
7 months ago
Hessle, United Kingdom MS3 Networks Limited Full timeDue to continued growth and internal promotion in our business, we are looking to hire additional Customer Service Advisors! The Role: - As a Customer Service Advisor at MS3 Networks your job purpose is to support the Customer Experience & Operations Manager in delivering an excellent customer experience to all our customers. - Based from our offices in...
-
Customer Service Operator
1 month ago
Hessle, United Kingdom CV-Library Full timeWe are currently working with an iconic hull-based client and are looking to recruit Customer Service Operators on an ongoing temporary basis. The Client plays a vital part in Hull, and we are looking for workers with exceptional customer service skills. Purpose of Job: ● To provide a prompt, courteous and efficient service to all customers by...
-
Customer Service Operator
3 weeks ago
Hessle, United Kingdom Staffline Express Full timeWe are currently working with an iconic hull-based client and are looking to recruit Customer Service Operators on an ongoing temporary basis. The Client plays a vital part in Hull, and we are looking for workers with exceptional customer service skills. Purpose of Job: ● To provide a prompt, courteous and efficient service to all customers by...
-
Technical Solutions Consultant
16 hours ago
Hessle, East Yorkshire, United Kingdom Rockfield Specialist Recruitment Full timeWe are seeking a diligent and committed Technical Customer Support Executive to join our team at Rockfield Specialist Recruitment. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and support in the IT industry.The successful candidate will have strong communication and problem-solving skills, with...
-
Technical Support Specialist
4 weeks ago
Hessle and Hill Top, United Kingdom Giacom Group Full timeJob OverviewGiacom Group is a leading provider of cloud-based services, and we're seeking a skilled Technical Support Specialist to join our team. This role will involve providing direct support to our customers in a timely and accurate manner, utilizing all available internal and external resources.
-
Technical Support Executive
3 days ago
Hessle, United Kingdom CV-Library Full timeOur client is a growing and market leading IT solution provider who now seek to appoint a diligent and committed Technical Customer Support Executive. As a support executive you will fulfil support duties to customers to ensure systems are kept operational, and in line with service level agreements and customer expectations. Key duties * Respond to inbound...