Professional Services Support Officer

3 weeks ago

University of York, United Kingdom University of York Full time

**Department**:
These new roles sit within the Executive Operations department of Professional Support Services (PSS) and reports directly to the Deputy Head of Professional Services Operations. The department provides support services to the Vice Chancellor, Deputy Vice Chancellor, Pro Vice Chancellors, Chief Operating Officer, Dean of the Graduate School, University Executive Board and University Council and Senate.

**Role**:
Within the last two years, the University of York has launched a new strategy (with several supporting initiatives), commenced the delivery of a strategic change programme and continued to grow in terms of student and staff numbers. This has created an unprecedented level and variety of demands on the Professional Support Services (PSS) teams providing support to the rest of the University.

In recognition of the impact of these demands we are creating a team of Support Officers in the Executive Operations department. These are exciting, varied roles that can be flexibly deployed to those teams across central PSS that are in need of additional, agile, resources to support a diverse range of administration tasks and also support the delivery of projects at both an individual directorate level and across central PSS.

The Support Officers must be able to plan and prioritise a varied workload and will be required to work independently and be pro-active and flexible, liaising with the Head of PS Operations and Heads of Professional Service teams depending on the nature of the project being supported.

You will provide high-level administrative support to a number of projects across central PSS. You will be required to support PSS directorates on process reviews, and provide cover for support teams when required, enabling a continuous and reliable service.

You will be the first point of contact for projects within central PSS including, where appropriate, servicing a range of meetings; ensuring efficient governance and timely action monitoring. You will also have the opportunity to be involved in a range of events and activities.

You will have exceptional organisational skills, be highly adaptable and accustomed to re-prioritising your workload frequently to accommodate fluctuating and time critical demands with a willingness and ability to support the strategic management of central PSS. You will have a proven ability to build professional working relations with a wide variety of internal and external contacts, therefore the role requires sensitivity and discretion. With excellent IT skills you will be accustomed to producing accurate work to strict deadlines with minimum supervision.

You will have experience of managing administrative processes and customer facing work. It is essential that the role holders are able to demonstrate good communication skills as these posts require colleagues that can work both as a member of a multi-disciplinary team and independently. You will have demonstratable experience of working with data and strong numerical skills, along with administration experience for events and meetings, including production of required materials and minute-taking.

**Skills, Experience & Qualification needed**:

- Experience of coordinating projects, working with a range of stakeholders
- Experience in arranging, servicing and facilitating meetings and events (e.g., preparation of agenda and taking minutes, coordinating invitations, enquiring and making reservations with meeting venues, organising and booking travel)
- Experience of, and interest in, identifying and implementing changes to ways of working and processes to improve services
- Good planning and organisational skills with a good attention to detail, including the ability to meet deadlines and work under pressure
- Able to use initiative to solve unusual or complex problems
- Communicate effectively in verbal and written formats, including the use of a variety of digital tools
- Level 3 qualification. (Qualifications at this level include A levels. Please view the full list). We also welcome applicants with equivalent non-uk qualifications or equivalent professional experience.

**Interview date**:To be confirmed

The University strives to be diverse and inclusive - a place where we can ALL be ourselves.

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

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