Senior Income and Fees Officer

1 month ago


University of York, United Kingdom University of York Full time

**Department**:
You will undertake a range of specialised, administrative activities that contribute to the effective and efficient operation of the income and fees office within the finance department and ensure the accurate generation and collection of student/sponsor fees and commercial/research income for the University. You will be involved in all aspects of invoicing, income collection, account reconciliation and debt collection procedures for students and commercial customers whilst contributing to process improvements.

Your ability to demonstrate good customer service skills, work collaboratively with colleagues as part of a team and manage your day to day workload with minimum supervision whilst using your own initiative is essential to the role.

**Role**:

- Take a lead role in proactively managing student, sponsor and commercial/research debt within a customer focussed environment, to ensure the effective and prompt collection of amounts due including resolving queries, liaising with external organisations negotiating payment plans and using external debt collection services where required.
- Work with the Finance manager to develop strategies and procedures to maximise the collection of relevant fees, charges and commercial sums owed.
- Review income and fee activities for potential fraud and money laundering and undertake relevant investigations with supporting records and follow up with relevant agencies.
- To support the Finance Manager in managing the systems and processes relating to student fee generation including managing and maintaining the annual Fee Table, running fee generation and allocation routines and fee revisions.
- To update information received from the Student Loans’ Company (SLC), to deal with errors/omissions and to return corrected data on student enrolments back to the SLC.

**Skills, Experience & Qualification needed**:

- Level 3 qualification. (Qualifications at this level include A levels. Please view the full list). We also welcome applicants with equivalent non-uk qualifications or equivalent professional experience.
- Knowledge and understanding of debt collection principles, practices and regulations
- Knowledge of student systems / financial systems e.g. SITS, Agresso or similar
- Working to a high level of accuracy and detail
- Gather, analyse, interpret and report data/information
- Communicate effectively in verbal and written formats, including the use of a variety of digital tools
- Communicate effectively in verbal and written formats, including the use of a variety of digital tool

**Interview Date**:Week commencing 23 January 2023

**Condition of employment**:
The University strives to be diverse and inclusive - a place where we can ALL be ourselves.

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork



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