Student Services Administrator

2 months ago


University of York, United Kingdom University of York Full time

**Department**:
The Department of Economics and Related Studies are seeking to appoint a Student Services Administrator to join our busy Student Services Team, focusing on student and programme administration.

Led by the Student Services Manager, the Student Services Team provide a welcoming and high quality customer service to our students, colleagues and visitors.

You will be a proactive colleague accustomed to finding efficient solutions to everyday problems, and to meeting deadlines whilst maintaining high standards and accuracy. You will be a competent IT user with a keen eye for detail, who enjoys helping people. Your learning and development will be supported throughout your time here. We are committed to providing a flexible, family-friendly environment, including an established flexi-time scheme, and the option of a blended approach to on campus and remote working where appropriate.

**Role**:
To provide a professional, flexible, administrative service, carrying out a range of duties in order to facilitate the smooth running of the Student Services team, to:

- Assist in the delivery of all aspects of the student journey and take responsibility for a range of processes.
- Provide a reliable customer service, accurate information and advice, and continuously improve our processes.
- Acquire a comprehensive understanding of the department’s programmes, and of University policies and systems relevant to the role.

**Skills, Experience & Qualification needed**:

- Qualified to 5 GCSE passes at level 4/Grade C or above (including Maths and English), or an equivalent educational qualification, or relevant experience.
- Experience of working in a varied administrative role effectively balancing competing priorities.
- Experience of providing an excellent standard of customer service to a range of stakeholders.
- Ability to accurately record, analyse, interpret and report information/data.
- Communicate effectively in verbal and written formats.
- Plan and organise activities and resources, working flexibly under pressure and to tight deadlines.
- Committed to collaborative working and to the continuous improvement of self and others.

**Interview date**: Friday 30 June 2023

The University strives to be diverse and inclusive - a place where we can ALL be ourselves.

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork



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