Customer Service Advisor

5 months ago

York, United Kingdom Student Castle Full time

Job Title : Customer Service Administrator

Hours**:20 hours per week**. Monday to Friday between 8am and 5pm

**Maternity Vacancy**

Direct Report: Scheme Manager

Main duties will include:

- Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
- Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels
- Distributing post and managing student parcel pick-up system
- Front-of-house and reception duties
- Preparing written correspondence as requested by other members of the management team
- Receiving student payments
- Assisting Scheme Manager in administrative actions required for all aspects of financial control including;Credit controlReconciling staff expensesDaily cash and card banking reconciliationPetty cash reconciliationUpdating booking system with payments received or further chargesInvoice reconciliation and payment request
- Ordering new office, cleaning and maintenance supplies
- Preparing arrival packs for new residents
- Publishing and distributing signage for notice boards around scheme
- Checking returned licence acceptances ensuring all relevant documents have been received
- Perform room viewings for potential new residents
- Assisting the Assistant Scheme Manager with administrative tasks as required
- Work with the marketing team to actively promote and explore new marketing avenues
- Organising social events on site, monitoring social media and updating our social media streams

Other Duties
- Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
- Perform and document regular inspections of residents flats
- Monitoring social media and updating our social media streams
- Receiving student payments
- Preparing written correspondence as requested by other members of management team
- Publishing and distributing signage for notice boards around the scheme
- Work with the marketing team to actively promote and explore new marketing avenues

**Job Types**: Part-time, Temporary contract
Contract length: 9 months

Pay: Up to £12,168.00 per year

Expected hours: 20 per week

**Benefits**:

- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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