Customer Service Advisor

4 months ago


York, United Kingdom Wiltshire Farm Foods, YO26 8EH Full time

Wiltshire Farm Foods - Customer Services

Customer Services Advisor part time (2 FIXED DAYS) working for Wiltshire Farm Foods based at YO26 8EH, you will be working for a well-known national brand as part of a very friendly small team at Wiltshire Farm Foods York. Processing calls and orders from customers. Ideal person must be skilled in listening to people and have an empathetic ear. Primary hours are 9 - 5pm Monday to Friday.

Benefits of being a Customer Service Advisor
- Flexible working
- Great team atmosphere
- Well known brand
- Get to taste the products on a regular basis

Responsibilities of the Customer Service Advisor
- Processing orders on the telephone and by way of manual order forms
- Working as part of a team which is led by the Office Manager
- Making supportive calls to customers to ensure ordering of products is correct
- Supporting the Office Manager in her duty to manage call lists

Qualifications or Requirements of the Customer Service Advisor
- Must be IT literate although all training will be provided on site
- Life experience would be desirable as we deal with the elderly
- Patience and empathy towards our customers is required
- Understanding the products and brochure and current offers we have in place

Job Duties:

- Answer incoming customer inquiries
- Engage with customers in a friendly and professional manner while actively listening to their concerns

**Job Type**: Part-time

**Salary**: £10.42 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Customer services or sales: 3 years (preferred)

Work Location: In person



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