Customer Service Advisor

6 months ago

York, United Kingdom OMRAX LTD Full time

We are a thriving online furniture retailer with a strong presence on various online marketplaces. We take pride in offering a wide range of high-quality furniture to our customers, and we are dedicated to delivering exceptional service to ensure their satisfaction. We have a friendly, close-knit team and are now looking for a Customer Service Advisor to join our ranks and help us maintain our excellent reputation for customer service.

As a Customer Service Advisor at Omrax, you will play a pivotal role in ensuring our customers have a positive shopping experience. You will be responsible for responding to customer inquiries, resolving issues, and providing outstanding service through various online platforms, including eDesk and Zendesk. This role requires a combination of excellent customer service skills and the ability to efficiently prioritize and manage your workload.

**Key Responsibilities**:
**Customer Support**: Respond promptly and professionally to customer inquiries, including questions about products, orders, returns, and warranties.

**Issue Resolution**: Efficiently resolve customer issues and concerns, such as delivery delays, damaged items, or returns, while maintaining a high level of customer satisfaction.

**Platform Management**: Utilize eDesk and Zendesk to manage customer service inquiries, ensuring that all communication is tracked and resolved in a timely manner.

**Product Knowledge**: Develop a deep understanding of our product catalog to provide accurate and helpful information to customers.

**Order Processing**: Assist customers with placing orders, tracking shipments, and ensuring a smooth purchasing process.

**Feedback Collection**: Actively collect and document customer feedback to help identify areas for improvement and to highlight positive experiences.

**Team Collaboration**: Work collaboratively with other team members to ensure a seamless customer experience and provide support when needed.

**Workload Prioritization**: Effectively manage and prioritize incoming customer service requests to ensure that urgent matters are addressed promptly.

**Qualifications**:

- Previous experience in a customer service role, preferably in an e-commerce or online retail environment.
- Strong written and verbal communication skills, with an emphasis on professionalism and friendliness.
- Proficiency in using customer service platforms such as eDesk and Zendesk.
- Excellent problem-solving abilities and attention to detail.
- Ability to work effectively in a small, close-knit team and collaborate with colleagues.
- Strong organizational skills and the ability to prioritize workload to meet customer needs.
- A passion for providing exceptional customer service and a dedication to customer satisfaction.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- York: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

  • Customer Service Advisor

    5 months ago

    York, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in York! - Working for a reputable business within the IT Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in York to work for a reputable business within the IT Sector! This would be an extremely exciting opportunity for...

  • Customer Service Advisor

    6 months ago

    York, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in York! - No experience required full training would be provided! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in York to work for a reputable manufacturing business! This would be an excellent opportunity for someone...

  • Customer Service Advisor

    6 months ago

    York, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in York! - Working for a reputable business within the Non for Profit Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Non for Profit Sector! This would be an excellent...

  • Customer Service Advisor

    2 months ago

    York, United Kingdom CV-Library Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in York to work for a reputable growing materials supplier. This would be an excellent opportunity for someone experienced within customer services to join a business that are going through some exciting changes and plans for the business! Client Details Page...

  • Customer Service Advisor

    6 months ago

    York, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in York is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UKs leading provider of Community Equipment Services, we deliver...

  • Customer Service Advisor

    3 weeks ago

    York, United Kingdom CV-Library Full time

    Customer Service Advisor - FTC We are looking for a Customer Service Advisor to work for an award winning companyin York on a full time, 12 month fixed term contract within this friendly and dynamic team. * Issuing booking confirmations to the customer ensuring all details contained are correct & building relationships with customers. * Contacting...

  • Customer Service Advisor

    6 days ago

    York, United Kingdom One to One Recruitment Full time

    Customer Service Advisor - FTCWe are looking for a Customer Service Advisor to work for an award winning companyin York on a full time, 12 month fixed term contract within this friendly and dynamic team. * Issuing booking confirmations to the customer ensuring all details contained are correct & building relationships with customers. * Contacting customers...

  • Customer Service Advisor

    5 months ago

    York, United Kingdom Business Waste Full time

    **Position: Customer Service Advisor** We’re looking for a confident and ambitious Customer Service Advisor to join our growing business. The role is in our fast-paced customer service team, responsible for managing daily inbound customer and supplier enquiries. You’ll work to maintain our reputation for great customer service for our existing customers...

  • Customer Service Advisor

    5 months ago

    York, United Kingdom Business Waste Full time

    **Position: Customer Service Advisor** We’re looking for a confident and ambitious Customer Service Advisor to join our growing business. The role is in our fast-paced customer service team, responsible for managing daily inbound customer and supplier enquiries. You’ll work to maintain our reputation for great customer service for our existing customers...

  • Customer Service Advisor

    3 weeks ago

    York Place, United Kingdom CV-Library Full time

    Customer Service Advisor - Call Centre Pertemps are delighted to be recruiting for our public sector organisation in central Edinburgh for a number of Customer Service Advisors on a temporary basis. Position: Customer Service Advisor Location: Edinburgh City Centre Hours: Monday - Friday, (Apply online only) Duration: Until January 2025 Pay: £13.48...

  • Customer Service Advisor

    6 days ago

    York Place, United Kingdom Pertemps Edinburgh Full time

    Customer Service Advisor - Call CentrePertemps are delighted to be recruiting for our public sector organisation in central Edinburgh for a number of Customer Service Advisors on a temporary basis.Position: Customer Service AdvisorLocation: Edinburgh City CentreHours: Monday - Friday, (Apply online only)Duration: Until January 2025Pay: £13.48 per...

  • Customer Service Advisor

    5 months ago

    York, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Service Advisor **Customer Service Advisor** **York Hospital | Ward | bank | part time.** **£12.00 per hour dependent on experience** **0 hours per week** We are currently looking for a Customer Services Advisor to join our team on the ward in our York Hospital. You’ll love your career at Nuffield Health. Our unique approach to...

  • Customer Service Advisor

    5 months ago

    York, United Kingdom Gemini Worktops Full time

    Gemini Worktops is a leading manufacturing organisation with a long history of developing innovative, high-quality products for a range of clients. We are looking for a highly motivated Customer Service Specialist. The role will report directly to the Customer Operations Manager. **Customer Service Advisor - Full-time - Permanent - upto £26k - Monday to...

  • Customer Service Advisor

    6 months ago

    York, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at York Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. Hours between 6.15am - 9.45pm including weekends 7.15am - 18.15pm As Customer Service Advisor, you'll enjoy...

  • Customer Service Advisor

    6 months ago

    York, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Energise leisure Centre in York. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our...

  • Customer Service Advisor

    1 month ago

    York Place, United Kingdom CV-Library Full time

    Brand-new customer care opportunity to start early November! 12 month fixed term contract Monday - Friday, 9am - 5pm Easily accessible city centre location Excellent benefits and small friendly team working environment! A leading supplier of healthcare products is recruiting for a customer service advisor to assist in the daily operations of a regional...

  • Customer Service Advisor

    2 months ago

    York Place, United Kingdom CV-Library Full time

    Brand-new permanent customer care opportunity! Monday - Friday, 9am - 5pm Easily accessible city centre location Excellent benefits and small friendly team working environment! A leading supplier of healthcare products is recruiting for a customer service advisor to assist in the daily operations of a regional dispensing centre, providing the highest...

  • Customer Service Advisor

    3 weeks ago

    York Place, United Kingdom CV-Library Full time

    Permanent Customer Care opportunity to start December! Monday - Friday, 9am - 5pm Easily accessible city centre location Excellent benefits and small friendly team working environment! A leading supplier of healthcare products is recruiting for a customer service advisor to assist in the daily operations of a regional dispensing centre, providing the highest...

  • Customer Advisor

    5 months ago

    York, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team inCoppergate, York on a 12 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive** people who want to give an...

  • Service Advisor

    2 months ago

    York, United Kingdom CV-Library Full time

    SERVICE ADVISOR - Carlisle   Salary = £30.000 Per Annum (Including Saturday Mornings)   Working Hours - 0800am to 17.30pm Monday to Friday Rotating Saturday Mornings = 8am to 12 midday (Time & Half)   45 hours per week Location - Carlisle My client one of the leading Commercial Main Dealers globally is looking to expand their...