Student Services

3 weeks ago


University of York, United Kingdom University of York Full time

**Department**:
The Department of Economics and Related Studies are seeking to appoint an enthusiastic and proactive Student Services & Assessments Administrator to join our busy Student Services Team.

Led by the Student Services Manager, the Student Services Team provide a welcoming and high quality customer service to our students, colleagues and visitors.

You will be a proactive individual accustomed to finding efficient solutions to everyday problems, and to meeting deadlines whilst maintaining high standards and accuracy. You will be a competent IT user with a keen eye for detail, who enjoys helping people. Your learning and development will be supported throughout your time here. We are committed to providing a flexible, family-friendly environment, including an established flexi-time scheme, and the option of a blended approach to on campus and remote working where appropriate.

**Role**:
You will provide a professional administrative service, carrying out a range of duties to facilitate the smooth running of the Student Services Team, to:

- Be the first point of contact for students, colleagues and visitors, providing a reliable and high quality service.
- Take responsibility for a range of administrative processes associated with the day-to-day running of the department’s programmes of study and student assessment.
- Acquire a comprehensive understanding of the department’s programmes, and of University policies and systems relevant to the role, in order to advise students and facilitate the effective and efficient delivery of processes that underpin departmental student support.

**Skills, Experience & Qualification needed**:

- Able to work flexibly and accurately, under pressure to tight deadlines
- Experience of working in a varied administrative role effectively balancing competing priorities
- Level 2 qualification including Maths and English. (Qualifications at this level include five GCSEs at grade A*-C/ grade 4-9).
- Accurately record, analyse, interpret and report information/data
- Communicate effectively in verbal and written formats
- Organise activities and resources
- Work collaboratively with others
- Delivers a quality service
- Develop yourself and others
- Actively champion respect, inclusivity, equality and diversity
- Identify and implement continuous improvement

**Interview date**: 6 April 2023, via Zoom

The University strives to be diverse and inclusive - a place where we can ALL be ourselves.

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork



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