Receptionist

3 weeks ago

Newcastle upon Tyne, United Kingdom Grosvenor Casino Full time

Company Description

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

**Job Description**:
Grosvenor Casino - Newcastle upon Tyne

To actively assist in the operation of an efficient, professional and welcoming admission point within the legal requirements of the Gaming act, other legislation and company procedures.

As a Receptionist you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

**You will**:
Welcome customers warmly into the business
Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
Work with your colleagues to provide efficient and dynamic service
Deliver an excellent customer experience
Engage and support the G one process
Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and safer gambling
Immaculate operational standards in all areas of food beverage and reception

**Qualifications**:
Positive attitude
Experience of working successfully in a hospitality role
(preferred) Previous experience working in a multifaceted role
Fanatical about delivering customer experience
Ability to collaborate with the wider business
Sound communication skills
Comfortable with change and ability to embrace new ways of working
Must be able to work shifts at any time of the day, including weekends and bank holidays.

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