Customer Service Assistant

3 months ago

West London, United Kingdom PURESEOUL LTD Full time

**Title**: Customer Service Assistant - Korean Beauty
**Location**: West London
**Schedule**:Fulltime (35 hours PW), Mon - Fri, 8 am to 4 pm

**ABOUT US**
PURESEOUL is the UK’s No.1 rated K-Beauty specialist retailer, working directly with some of Korea’s top beauty brands to offer a wide range of Skincare, makeup, hair and body products via our online and offline sales channels.

**KEY RESPONSIBILITIES**
- **Order Management**: Process orders, track shipments, and handle order-related inquiries to ensure a seamless customer experience.
- **Product Knowledge**: Develop and maintain in-depth knowledge of Korean beauty products to assist customers with product recommendations, usage instructions, and troubleshooting.
- **Issue Resolution**: Investigate and resolve customer concerns, complaints, or product issues in a timely and efficient manner.
- **Communication**: Collaborate with other departments, including the buying team, to relay customer feedback, product issues, and market trends to improve overall customer satisfaction.
- **Feedback Management**: Collect and analyze customer feedback to identify trends and opportunities for improvement, providing valuable insights to the team.
- **Cross-functional Collaboration**: Work closely with other departments such as marketing, buying, and logistics to enhance the overall customer experience.

**WHO WE’RE LOOKING FOR**
- Passion for Korean beauty products and a willingness to learn about the industry.
- Preferable previous customer service experience, ideally in the beauty or retail industry.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a proactive approach to customer satisfaction.
- Detail-oriented with the ability to multitask and prioritize effectively.
- Proficient in using customer service software and tools.
- Ability to work in a team-oriented and fast-paced environment.

**PERKS & BENEFITS**
- Comfy and casual dress code
- Company events, parties and team dinner nights
- Opportunity for professional growth and development
- Unlimited access to a free company pantry of yummy Korean snacks, ramen, and assorted beverages
- Opportunity to attend industry-related events on company-paid trips
- Regular opportunities to be directly involved with product sampling/testing
- Employee discounts across our online and offline stores.

**Salary**: From £11.50 per hour

Schedule:

- Monday to Friday

Application question(s):

- You MUST have an existing interest in Korean Beauty. Share with us your favourite K-beauty brands/products and why.

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Fluent English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Customer Service Resource Coordinator

    6 days ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Service Resource Coordinator

    5 days ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Service Resource Coordinator

    7 days ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    7 days ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Operations Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Operations Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Representative

    4 months ago

    London, United Kingdom Service Graphics Full time

    **Role Purpose**: Service Graphics are looking for a Customer Service Representative to streamline, manage and distribute incoming client and prospect enquiries. We are in regular receipt of multiple inbound enquiries and requests, from multiple channels and require a dedicated employee to manage these enquiries in a timely and professional manner. The...

  • Customer Service Assistant

    4 months ago

    North West London, United Kingdom Worldwide Talent Group Full time

    **Customer Service Assistant** **Watford** **Full Time** Do you enjoy interacting with customers? Are you looking for a role where you can transfer your skills? **Our client is expanding their customer service division and are looking for Customer Service Assistants that have customer-facing experience.** Theey make it their primary goal to represent...

  • Promotions Assistant

    1 month ago

    London, Greater London, United Kingdom The Assistant Room Full time

    Position: Marketing AssistantDepartment: MarketingReports To: Founder & Managing DirectorAbout The Assistant Room: The Assistant Room is a forward-thinking organization dedicated to providing exceptional service and support to business professionals globally. We are on the lookout for a driven and creative Marketing Assistant to become part of our energetic...

  • Customer Service Assistant

    4 months ago

    West Riding, United Kingdom Arriva Group Full time

    Like many commercial businesses, Grand Central has seen its challenges over the past two years, although we are small in size, we are resilient. Thanks to our dedicated employees and customers we are preparing ourselves for a better future. True to our values, we have a real Belief in Better as we look forward to moving into a new post pandemic era. In...

  • Customer Service Assistant

    3 months ago

    West Norwood, United Kingdom Cineworld Group Plc Full time

    **Customer Service Assistant - West Norwood**: Business Area: Internal, Picturehouse Cinemas Job type: Flexible Hours **Salary**: 11.95 Job ref: 074496 Published: about 4 hours ago **Customer Service Assistant - West Norwood Picturehouse West Norwood Library & Picturehouse is a unique, community-minded space, featuring a 4 screen cinema with a spacious...

  • Customer Service Assistant

    3 months ago

    West Norwood, United Kingdom Cineworld Group Plc Full time

    **Customer Service Assistant - West Norwood**: Business Area: Internal, Picturehouse Cinemas Job type: Flexible Hours **Salary**: 10.95 Job ref: 057176 Published: 12 minutes ago **Customer Service Assistant - West Norwood Picturehouse** **West Norwood Library & Picturehouse is a unique, community-minded space, featuring a 4 screen cinema with a...

  • Customer Service Assistant

    4 months ago

    West Norwood, United Kingdom Cineworld Group Plc Full time

    **Customer Service Assistant - West Norwood**: Business Area: Internal, Picturehouse Cinemas Job type: Flexible Hours **Salary**: 10.95 Job ref: 061616 Published: about 1 hour ago **Customer Service Assistant - West Norwood Picturehouse** **West Norwood Library & Picturehouse is a unique, community-minded space, featuring a 4 screen cinema with a...

  • Head of Customer Services

    3 months ago

    London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Head of Customer Services - Contract: Permanent_ - Working hours: 35_ - Salary: _ - From _ - £86,800_ - Reporting to: _ - Director of Customer Services_ - Location: London Docklands or Coventry_ - O_ - ur permanent...

  • Director of Customer Service

    4 months ago

    London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Director of Customer Service - Could you be our next Director of Customer Service?_ - Contract: Permanent_ - Working hours: _Our permanent hybrid policy will see us all working at least four days in the office across the...

  • Customer Service Representative

    3 weeks ago

    London, Greater London, United Kingdom Confederation of Service Charities Full time

    Job DescriptionJob Title: Visitor Welcome and Retail Sales AssistantJob Type: Part-time, 24 hours per weekLocation: London, UKJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Visitor Welcome and Retail Sales Assistant. As a key member of our team, you will be responsible for providing exceptional customer...

  • Customer Service Representative

    3 weeks ago

    London, Greater London, United Kingdom Confederation of Service Charities Full time

    Job DescriptionJob Title: Visitor Welcome and Retail Sales AssistantJob Type: Part-time, 24 hours per weekLocation: London, UKJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Visitor Welcome and Retail Sales Assistant. As a key member of our team, you will be responsible for providing exceptional customer...

  • Customer Service Assistant

    4 months ago

    West Bromwich, United Kingdom Global Centre Full time

    Job Overview: **Duties**: - Polish - English translations are required on daily basis, therefore both languages are required - Drafting letters of complaints and other documentation - Assist customers with different type of forms for benefits, universal credit, PIP and others. - Perform data entry tasks accurately and efficiently - Assisting with calls for...

  • Customer Service Representative

    4 months ago

    London, United Kingdom Service Graphics Full time

    We are now hiring and looking for the right person to join us at Service Graphics, the UK’s largest integrated print and design company as a Customer Service Representative based at our city centre location in London, EC4R. - About the role _ We aim to give our customers a great experience every time they contact us, so we need someone who is a great...

  • Customer Service Assistant

    4 months ago

    West End, United Kingdom Wigmore Medical Ltd Full time

    We have a full-time vacancy for an enthusiastic Customer Services Assistant to join our team. We are a thriving independent pharmacy in the heart of medical London, focussing on client care and satisfaction. This is an excellent opportunity to work in a fast-paced environment amongst a large professional team. Your main duties will include: - Providing...