Customer Service Assistant
5 months ago
Job Overview:
**Duties**:
- Polish - English translations are required on daily basis, therefore both languages are required
- Drafting letters of complaints and other documentation
- Assist customers with different type of forms for benefits, universal credit, PIP and others.
- Perform data entry tasks accurately and efficiently
- Assisting with calls for clients who do not speak English to resolve different issues
- Maintain a positive, empathetic, and professional attitude toward customers at all time
**Skills**:
- Bilingual proficiency in English and Polish
- Excellent communication skills to effectively interact with customers
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and recommend solutions
- Microsoft Office skills
**Benefits**:
- Casual dress
- On-site parking
- Transport links
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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