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Italian Speaking Customer Service Assistant

4 months ago

Greenford, United Kingdom MAMMAFIORE UK LTD Full time

ITALIAN SPEAKING CUSTOMER SERVICE ASSISTANT (Sales Back Office)
We are looking to hire an experienced Customer Service Assistant to join our busy Back Office team. As a Customer Service Assistant, you will be reporting to the Sales Manager and assisting with various administrative duties. This includes data management, project processing, market research, data analysis, finances, and administrative duties.

**Responsibilities**:

- Performing market research, data analysis to help to shape sales strategy.
- Contribute to product marketing with content creations.
- Assisting and coordinating with the sales team.
- Developing and improving relationships with existing customers.
- Assisting with inventory control.
- Overseeing customer orders as well as helping to manage their expectations.
- Managing customer prices and price lists.
- Updating calendars and supporting with weekly offers.
- Assisting and supporting management.

**Requirements**:

- ITALIAN AND ENGLISH Excellent communications skills - both written and verbal
- A passion for food and the restaurants we supply
- Excellent organizational skills.
- Knowledge of computer operating systems and MS Office software.
- Ability to multitask in a dynamic, fast-paced environment
- Ability to work as part of a team.
- Reliability and professionalism
- Basic knowledge of financial and accounting software.
- Ability to work with deadlines and under pressure at times.
- Strong learning agility and have creative problem solving skills.

**Benefits**:

- Competitive wages, excellent training and the opportunity to progress your career

COVID-19 precaution(s):

- Sanitisation, disinfection or cleaning procedures in place

Job Duties:

- Answer incoming customer inquiries
- Stay up-to-date on new products, services, and policies
- Collect and report customer feedback to ensure that best practice is recognised and maintained
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
All customers are required to wear a mask, collections available, surfaces are sanitised regularly.

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person