Customer Service Representative
2 weeks ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving any issues or concerns in a professional and timely manner.
Key Responsibilities:
- Manage customer inquiries and resolve any issues or concerns in a professional and timely manner.
- Provide excellent customer service to our clients, ensuring that their needs are met and exceeded.
- Work closely with our internal teams to resolve any issues or concerns that may arise.
- Develop and maintain a thorough understanding of our products and services, ensuring that you can provide accurate and up-to-date information to our clients.
- Meet or exceed performance targets and metrics, ensuring that our customer service standards are consistently met.
Requirements:
- Previous customer service experience, preferably in a fast-paced and dynamic environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with our clients and internal teams.
- Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
- Ability to work in a team environment, with a focus on collaboration and mutual support.
- Proficient in Microsoft Office, with a strong understanding of CRM systems and software.
What We Offer:
- A competitive hourly rate and 8 hour shifts.
- A dynamic and supportive work environment, with opportunities for growth and development.
- A comprehensive training program, ensuring that you have the skills and knowledge needed to succeed in your role.
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