Customer Service Assistant

3 weeks ago


West Yorkshire, United Kingdom Resourcing Group Full time

A Customer Service Assistant is required for a housing association based in Leeds, working with tenants to deliver an excellent service over the phone and face to face.

Duties include:

- To deal with requests for repairs, including making appointments for work to be carried out, advising tenants on their responsibilities and any recharge work and working closely with the repairs contractor in agreeing timescales for work to be completed.
- To accept rent payments and advise on rent balances and payment options such as direct debit
- To provide information on how to request tenancy changes, and mutual exchanges
- To receive complaints of ASB and capture the appropriate information

You will have excellent customer service experience and ideally be experienced in social housing, with knowledge of the sector and have excellent problem solving experience.

Resourcing Group is acting as an Employment Business in relation to this vacancy.


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